Role/Title: Workplace Systems Engineer
Location: Oakland, CA, 94612 (Hybrid)
Duration: Contract to Hire
Mandatory Qualification:
Seeking a motivated and versatile Systems Engineer / Desktop Support Technician for a contract-to-hire position. This hybrid role is ideal for someone with strong Microsoft Intune and endpoint management experience, combined with hands-on desktop support skills. In this multifaceted role, you will be responsible for managing and optimizing desktop environments, delivering hands-on and remote support to users, and ensuring seamless operation of both physical devices and cloud-based services. You will also provide customer-focused technical assistance and collaborate across functions to drive continuous improvement. The ideal candidate thrives in fast-paced environments and is eager to expand their technical abilities, including intermediary support for a key vendor software product.
Key Responsibilities:
- Deploy, configure, and manage devices using Microsoft Intune (Windows and mobile platforms)
- Provide Tier 1 and Tier 2 desktop support for end users, resolving hardware, software, and connectivity issues both remotely and onsite
- Respond to customer inquiries with a positive, solutions-oriented approach
- Document troubleshooting steps, solutions, and device configurations in our ticketing system
- Perform monthly patching, updates, and vulnerability remediation to ensure systems remain secure and compliant.
- Automate routine tasks and system administration using PowerShell and other scripting tools.
- Monitor system performance, troubleshoot issues, and proactively identify opportunities for improvement.
- Collaborate closely with onsite analysts and external vendor support teams to resolve complex technical issues related to specialized software products
- Serve as an intermediary technical resource, learning the vendor software product to bridge communication between end users and vendor technical support
- Participate in device lifecycle management, including imaging, deployment, and decommissioning
- Contribute to process improvement initiatives and knowledge base development
Skills/Experience:
Qualifications
- 2+ years of experience with Microsoft Intune or similar device management platforms
- 2+ years of hands-on desktop support experience in a customer-facing environment
- Solid understanding of Windows operating system, hardware troubleshooting, and common business applications
- Strong communication and interpersonal skills
- Ability and motivation to quickly learn new vendor-specific software and provide intermediary support
- Experience with mobile device management is a plus
- Familiarity with scripting or automation (PowerShell, etc.) is a plus
- Startup experience or demonstrated adaptability in fast-changing environments preferred
About AgreeYa:
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at for more information.
Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.
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