WMS Implementation Consultant

Position: WMS Implementation Consultant
Location: Erlanger, KY, Solon, OH - Remote role 
 
Warehouse Management System Implementation Consultant. This role is an exciting opportunity for an organized, self-driven individual to work with our clients on implementation of new accounts, to help end-clients adapt their operations to our customer’s software platform.
Remote with 70% travel to customer locations

What You Will Do:
Act as the Subject Matter expert on the customer software platform applications across multiple end-clients. 
Train consultants in the best practice use and implementation methodology of the software platform. 
Analyze and find solutions for escalated decisions, risks, issues and change requests during the day-to-day interactions with the client and project team. 
Manage end-client expectations to increase perception of competence, skill, and customer focus of the software project team. 
Manage end-client expectations to increase perception of value in the software applications to their business and profitability. 
Mentor/Develop consultants to grow their skills with applying software applications in their specific end-client’s warehouse operations. 
Ensure project teams follow the specific software implementation methodology to meet and exceed expectations of end-clients concerning functionality, timeline and budget. 
Provide suggested improvement to the software implementation methodologies to improve impact on profitability. 
Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations. 
 
What You Will Bring:
Bachelor’s degree in supply chain management / logistics preferred. 
Previous software implementation experience with WMS/WES/WCS or similar applications. 
Previous consulting experience working with and leading customers. 
Proficient in Microsoft Office suite, SmartSheets and Azure DevOps. 
Keen attention to detail with strong follow through skills. 
Disciplined, self-starter with the ability to multi-task and to work autonomously. 
Excellent written and verbal communication skills with the ability to relay information in a timely manner, especially requirements gathering. 
Ability to decipher application output error logs. 
Knowledge to read and develop SQL is preferred.  

Work Requirements: 
This role is considered a remote position with occasional visits to the customer office located in Erlanger, KY, as well as travels to end-client locations throughout North America.
You must be able to commute to and from the locations with your own transportation arrangements to meet the required working hours.  
Some weekend/night work required as needed.
Standing and walking for long periods of time.
Occasional climbing on steps, scaffolding, and/or mezzanines.
Sitting in and/or driving a vehicle for a long period of time.
Working with computers for a long period of time.
Working in office, warehouse, and manufacturing facilities.
Possible exposure to noise levels exceeding recommended DBA levels.
Travel Requirements: Due to the nature of the work, there may be travel up to 70% of the time.