Contract Compliance Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Your role in our mission

• Responsible for the oversight of all contract compliance and audit activities including but not limited to any external audits required by contract, KPI Reporting, CMS Certification and the development and execution of any contract deliverables (Daily, Weekly, Monthly, Quarterly or Annual).
• Develop and coordinate contract monitoring performance standards and management reporting with State customer for fiscal agent contract.
• Responsible for oversight of contractual issues and follow-up required with State and Gainwell staff to resolve identified issues such as policy clarifications impacting claims processing; and timely completion of Corrective Action Plans. Track issue to closure and State-approval.
• Work with State and Gainwell Leadership on management areas to improve contract verbiage, reporting processes, monitor and report on SLA and KPI adherence and communication to impacted entities and staff.
• Meet with Fiscal Agent Contract Manager and State leadership on a periodic basis to highlight work completed, project status updates, and upcoming implementation schedules and planned communication for policy and system changes. Includes updates by other Gainwell Leaders as appropriate.
• Assist Account General Manager (AGM) and Client Delivery Leader (CDL) on Client References and statistics needed for new business pursuits for Gainwell.
• Provide contract performance and compliance monitoring of contract Performance Expectations.
• Train and re-enforce understanding of importance of contract compliance to new staff and leadership.
• Produce monthly status reports that outline activities and tasks performed by contract monitoring.
• Work directly with Security Compliance Gainwell staff to support secure operations and represent GAINWELL in Security Audits as the lead/or Co-Lead.
• Champion contract optimization and help plug gaps in contract.
• Recruits and supports development of direct staff member when applicable.
• Applies advanced subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies.
• Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility.
• Protects the confidentiality, integrity, and availability of organizational and client data in accordance with regulations, standards, and best practices.

What we're looking for

Required Skills and Qualifications:

• Ability to build trust and positive relationships with leadership and staff within client and Gainwell, recognized as a valued resource for consultation by executive management.
• Expertise in creating positive changes in how customers and the team perceive and achieve process improvement, customer relationships, and contract compliance.
• Effectively leads, collaborates, builds relationships and influences team members to work toward common objectives across functions and groups.
• Demonstrates seasoned judgment in business matters and leadership.
• Results oriented; promotes accountability.
• Routinely exercises independent judgment in developing methods, techniques and criteria for achieving multiple objectives.
• Must have exceptional interpersonal communication skills (writing, listening, speaking, presenting) and be fluent in English.
• Healthcare or insurance industry experience is preferred. Prior Medicare/Medicaid State experience is a plus.

Education and Experience Required:

• Bachelor's/Master's degree in accounting, Business Management, Computer Sciences, or equivalent.
• Audit, Compliance, Lean Six Sigma certifications or other preferred training.
• At 6+ years of Audit/Compliance experience preferred.

What you should expect in this role

• Remote position (US only)
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 6/30/2026

The pay range for this position is $108,500.00 - $155,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.