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Cisco Contact Center Engineer

Remote • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

Remote

$70/hr

Spear Staffing

Fitment

Dice Job Match Score™

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Job Details

Skills

Cisco PCCE
Webex Contact Center (WxCC)
Cisco CUCM

Summary

Role: Cisco Contact Center Engineer

Location: Remote

Duration:12+months

Interview: Video

Primary Focus: Cisco PCCE & Webex Contact Center (WxCC)

Role Summary:
Seeking a Contact Center Engineer to design, configure, deploy, and support enterprise contact center environments. The primary focus is Cisco PCCE and Webex Contact Center, with secondary responsibilities across Webex Calling, CUCM, and Calabrio.

Key Responsibilities:

Configure and support Cisco PCCE, including IVR, scripting, call routing, queues, and integrations.
Configure and administer Webex Contact Center (WxCC), including call flows, routing, queues, and agent/supervisor setup.
Support Webex Calling (WxC) and Cisco CUCM for telephony integration and troubleshooting.
Administer Calabrio for recording, quality management, and workforce optimization.
Handle MAC (Moves, Adds, Changes), troubleshooting, testing, documentation, and go-live support.
Work directly with clients to translate business requirements into technical solutions.

Preferred: Higher Education/University or Healthcare contact center experience, Cisco/Calabrio certifications, and consulting/professional services background.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91138897
Position Id: 9083596
Posted 6 hours ago

Company Info

About Spear Staffing

As the world’s first and largest specialized talent solutions and business consulting firm, we are a rapidly growing company with the potential to offer you a rewarding career. Our team comprises talented professionals with expertise in recruitment, talent acquisition, and career development. We collaborate to create innovative solutions and deliver extraordinary results.

We offer competitive salaries, benefits, and a collaborative work environment. Our culture is one of collaboration and respect, and we strive to create a positive work-life balance for our employees. Join our team and help us achieve our mission of positively changing people’s lives!

From flexible schedules to development opportunities, at Spear Staffing you’ll have the support you need to reach your goals at every stage of your career. Explore some of the reasons why many of our employees have been with us for 10, 15, 20 years or longer.

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Contact the job poster

Bhaskar Negi

Sr. Recruiting Manager @ Spear Staffing

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Role: Cisco Contact Center EngineerLocation: Remote U.S. and GC Primary Focus: Cisco PCCE & Webex Contact Center (WxCC) Role Summary: Seeking a Contact Center Engineer to design, configure, deploy, and support enterprise contact center environments. The primary focus is Cisco PCCE and Webex Contact Center, with secondary responsibilities across Webex Calling, CUCM, and Calabrio. Key Responsibilities: Configure and support Cisco PCCE, including IVR, scripting, call routing, queues, and integrati

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