Company DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500 work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job DescriptionThis role is for an engineer who is beginning their software engineering career and learning to build reliable, maintainable AI-native and cloud-native software. The IC2 engineer works on well-defined features and components with close guidance from senior engineers and tech leads. They focus on developing solid software engineering fundamentals, gaining hands-on experience with modern development practices, and learning to integrate AI/ML services into applications. This role provides mentorship and opportunities to grow technical depth in Python, Java, JavaScript, and ServiceNow platform development while contributing meaningfully to the product.
Responsibility Area: Software Development
Develop software features and components under the direction of senior engineers; take ownership of well-defined, scoped tasks
Write clean, maintainable code with comprehensive unit tests; follow established coding standards and best practices
Contribute to the implementation of AI-native features, including prompt design assistance, API integration, and basic evaluation
Work with assigned features from design through development, testing, and deployment with guidance from teammates
Troubleshoot and debug issues in development and staging environments; escalate complex issues to senior engineers
Follow secure coding practices, including responsible handling of customer data and AI safety considerations
Participate in code reviews and actively incorporate feedback from senior engineers
Learn and apply CI/CD practices; contribute to automated testing and deployment pipelines
Responsibility Area: ServiceNow Platform Development
Develop features and customizations on the ServiceNow platform under supervision
Write ServiceNow workflows, business rules, and automation using JavaScript and GlideScript with guidance
Build forms and dashboards on ServiceNow; learn data model design and query optimization techniques
Contribute to ServiceNow plugin and app development following established patterns and best practices
Learn ServiceNow APIs, web services, and integration patterns through hands-on implementation
Participate in ServiceNow application maintenance and support for assigned features
Seek to understand ServiceNow platform capabilities and how they apply to business problems
Responsibility Area: Learning & Collaboration
Learn from code reviews, pair programming, and mentorship from senior engineers
Ask clarifying questions and seek guidance when encountering unfamiliar technical challenges
Actively participate in team discussions, design reviews, and sprint planning
Communicate clearly about progress, blockers, and technical challenges
Participate in knowledge-sharing sessions and team learning opportunities
Support junior teammates and newer developers by sharing what you've learned
Take initiative to understand the broader system and how your work fits into the product
Responsibility Area: Customer Support & Quality
Participate in customer issue triage and bug fixing under supervision
Assist senior engineers in troubleshooting customer-reported issues and understanding root causes
Contribute to customer documentation and internal knowledge bases
Learn from customer issues and help identify patterns that could prevent future problems
Handle support tickets for issues in your area with guidance from teammates
Communicate respectfully and professionally with customers and internal teams
Seek to understand customer needs and how they use the application
Qualifications- Bachelor's degree in computer science, engineering, or related field (or equivalent practical experience)
- 2-5 years of professional software development experience
- Proficiency in at least one programming language (Python, Java, or JavaScript); willingness to learn others
- Understanding of fundamental software engineering concepts: version control, testing, debugging
- Basic knowledge of relational databases and SQL
- Familiarity with RESTful APIs and modern web services
- Strong problem-solving skills and ability to learn quickly from feedback
- Good communication skills and ability to work collaboratively with a team
- Understanding of AI/ML concepts; hands-on experience with LLMs or AI APIs a plus
- Prior experience or coursework with ServiceNow platform is a plus
- Experience with Agile development methodologies is a plus
- Ability to take direction, ask for help when needed, and work independently on assigned tasks
- Passion for software quality, testing, and continuous learning
Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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