Server Break/Fix Technician L3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As an expert Server Break-Fix Technician, you will be working in a Data Center on a team of Server Break-Fix Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work support server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote support for networking equipment and cabling. You will participate in an on-call rotation and occasionally work after-hours onsite. As an expert Server Break-Fix Technician, you are expected to possess advanced competency and experience working in Data Centers, with Servers and related knowledge.

Responsibilities
Support a large fleet of servers and data centers for a prominent customer.
Manage the physical movement of racks and equipment for special projects.
Assign service tickets to technicians, maximizing utilization and ensuring quality work completion.
Coach technicians using expert knowledge for quality server and data center equipment repair.
Guide technicians and control documentation quality using the service ticket management system and OEM portals.
Own challenging troubleshooting tickets to provide appropriate problem resolution.
Perform in-depth repair on servers and other data center equipment independently.
Order, receive, and pull required parts accurately as specified in SOP/WI.
Update inventory information as specified in the process and directives.
Contribute to updating and implementing Standard Operating Procedures (SOP) and Work Instructions (WI).
Work with Asset Management and Technical Manager regarding critical spare consumption levels and stockout risks.
Actively participate in proactive service improvement, providing insight, feedback, and highlighting risks and inefficiencies.
Lead training for new processes and take ownership of training newly hired technicians.
Ensure compliance with the identified process to maintain an organized and tidy work environment.
Ensure compliance with environmental health and safety standards within the data center.
Ensure compliance with administrative directives.
Perform other tasks as directed by management.

Qualifications
4+ years of hands-on computer/server hardware break-fix experience in a data center environment.
Intermediate knowledge of computer applications.
Knowledge of service management or ticketing system.
Effective communication and listening skills, written and verbal fluency in English.
Driven, self-motivated to continuously improve.
Eager to learn and a fast learner.
Willingness to adapt to different learning styles in training new technicians.
Adaptable, able to work independently, and a proactive team player.
Capable of multitasking with a high level of attention to detail.
Able to safely lift and move a minimum of fifty (50) pounds.
Previous ticket system exposure, preferably ServiceNow.
Knowledge of computer applications, preferably in the Google Workspace.

Compensation

Estimated Pay Range: $31/hour USD

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.