Job#: 3043977 Job Description: Role: Full Stack Software Engineer
Location: Hybrid - 4 days/week onsite
Duration: 12+ months
Description:The Full Stack Software Engineer will be responsible for developing, enhancing, and supporting scalable API-driven solutions that power the Customer Experience Platform, Chatbot, and critical support applications such as the support hotline.
This role combines full-stack development, cloud engineering, microservices architecture, and AI-enabled chatbot integration to deliver high-quality, customer-focused solutions. The ideal candidate will have strong experience with Java, Spring Boot, cloud-native development, modern front-end frameworks, and APIs that support connected vehicle experiences and dealer operations.
Work Arrangement: Hybrid - 4 days per week onsite
Key Responsibilities- Design, develop, and maintain scalable backend services and APIs supporting the Customer Experience Platform.
- Build and enhance customer-facing and internal applications using Java, Spring Boot, Angular, React, and cloud-native technologies.
- Architect and implement microservices that support high-volume connected vehicle interactions and customer engagement solutions.
- Develop and maintain APIs that enable seamless communication between connected vehicles, dealer systems, and customer applications.
- Design and optimize cloud-native solutions utilizing Google Cloud Platform (Google Cloud Platform) and AWS services.
- Support and troubleshoot dealer-reported issues through the Support Hotline, identifying root causes and implementing sustainable solutions.
- Ensure service-level objectives are met, including targeted case resolution timelines and operational support metrics.
- Maintain accurate documentation of incidents, enhancements, and development activities within Jira and related tools.
- Implement Retrieval-Augmented Generation (RAG) capabilities to enhance chatbot accuracy using Ford technical documentation, owner manuals, and knowledge repositories.
- Collaborate with product, architecture, security, and operations teams to deliver secure, resilient, and scalable solutions.
- Perform security validation and API governance activities, ensuring compliance with Ford standards and security requirements.
- Participate in Agile ceremonies, code reviews, testing activities, and continuous improvement initiatives.
- Develop automated testing strategies and deployment processes that support rapid and reliable software delivery.
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of software development experience with Java.
- 3+ years of experience developing applications using Spring Framework and Spring Boot.
- Experience building and supporting RESTful APIs and microservices architectures.
- Experience developing cloud-native applications utilizing Google Cloud Platform (Google Cloud Platform), AWS, or similar cloud platforms.
- Experience with modern front-end frameworks, including:
- Experience with Agile software development methodologies.
- Experience with Test-Driven Development (TDD) and automated testing practices.
- Experience using software development lifecycle tools, including:
- Jira
- GitHub
- Jenkins
- Tekton
- GitHub Actions
- Strong understanding of software engineering best practices, API design, and secure development principles.
- Excellent troubleshooting, debugging, and problem-solving skills.
Preferred Qualifications- Experience with Kubernetes and container orchestration platforms.
- Experience designing and implementing microservices in large-scale distributed environments.
- Familiarity with AI-enabled chatbot solutions and Natural Language Understanding (NLU) concepts.
- Experience implementing Retrieval-Augmented Generation (RAG) patterns.
- Knowledge of API governance and security validation tools such as 42Crunch.
- Experience within connected vehicle, automotive, mobility, or customer experience platforms.
- Strong understanding of cloud architecture, scalability, and performance optimization.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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