Systems Operations Engineer 1

Job Description - System Operations Engineer (Production Support / Technology Operations Analyst - P1)
Location: Charlotte, NC (Onsite)
Contract: 12 months (possible extension/conversion)
Job ID: 176622

Role Overview

The System Operations Engineer (P1) is responsible for 24/7 production support in a high-availability banking environment. This role supports consumer-facing and internal applications by monitoring systems, troubleshooting incidents, resolving production issues, and coordinating with support and engineering teams.

This is an advanced production support role, not a basic help desk position.

Key Responsibilities

• Monitor applications, infrastructure, dashboards, and alerts in a Mission Control / Command Center environment
• Identify and troubleshoot production incidents before customer impact occurs
• Use ServiceNow to manage incident tickets, severity assessment, and escalations
• Perform issue remediation using runbooks and operational procedures
• Analyze logs and system metrics using Splunk and AppDynamics
• Troubleshoot application failures, batch job issues, and processing delays
• Support Linux servers and review system logs
• Work with Autosys for batch scheduling and job monitoring
• Use Oracle and SQL for data validation and issue investigation
• Coordinate with L2 support teams, platform teams, SMEs, and engineering teams
• Document troubleshooting steps, resolutions, and incident updates
• Handle multiple incidents in a fast-paced 24/7 production environment

Required Skills

• Production Support / System Operations experience
• Linux troubleshooting and log analysis
• Splunk
• AppDynamics
• Autosys
• Oracle Database
• SQL
• ServiceNow
• Incident Management
• Monitoring & Alert Management
• Strong troubleshooting and analytical skills
• Good communication and documentation skills

Preferred Experience

• Banking or Financial Services background
• Mission Control / Command Center support
• L1/L2 Production Support experience
• Advanced Help Desk or Desktop Support transitioning into Production Support

Firehouse Schedule:

• Sunday, Monday, Tuesday
• Alternate Wednesday every two weeks
• 12-hour shifts

Pay Range: $32 - $33

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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