Client Success Manager

As a Client Success Manager, this individual acts as the single point of contact between internal executive stakeholders and highly technical analytics / data science teams. This role owns end to end delivery of human centric AI products used in contact center environments, including ideation, design, testing, lab deployments, executive rollout, and post implementation optimization. The CSM must be able to translate business problems into analytics and AI solutions, guide clients on when AI is or is not appropriate, and lead innovation efforts at scale.

Core Responsibilities:

• Serve as primary client-facing lead for internal executives across customer operations and contact centers


• Own ideation, design, testing, lab deployments, and rollout of AI driven analytics solutions


• Lead innovation labs, pilots, and randomized control testing


• Support prototype environments and in person deployments


• Partner with business analysts, data scientists, and engineering teams (often 50-60+ contributors simultaneously)


• Drive executive adoption, creating champions across leadership teams


• Balance workload across multiple clients with fast changing priorities


• Clearly explain:




• Small vs. large models


• Structured vs. unstructured data


• Human capital vs. digital labor


• AI vs. non AI solutions

Must Haves:

• 5+ years of Client Success experience in analytics, data science, or AI driven environments


• Strong contact center experience (IVR, customer operations, call centers)


• Proven ability to lead enterprise level initiatives with executive stakeholders


• Solid understanding of:




• Machine learning concepts


• GenAI & agentic automation


• NLP and unstructured data




• Experience supporting AI based products that require human adoption and implementation


• Ability to push back and advise when AI is not the right solution


• Confident leading testing, labs, pilots, and innovation initiatives


• Exceptional executive presence - polished, professional, credible (traditional / "old school" exec environment)

• ~10% travel required for in person deployments


• Locations include CO Springs, TX, FL, STL, Charlotte, Greenville

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future