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Digital Product Specialist

Saint Cloud, MN, US • Posted 30+ days ago • Updated 3 hours ago

Full Time

On-site

USD $76,000.00 - 90,000.00 per year

Cetera Financial Group, Inc.

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Job Details

Skills

Go-To-Market Strategy
Quality Assurance
Training
Management
Artificial Intelligence
Workflow
Testing
Business Process
Acceptance Testing
Financial Services
JIRA
Defect Tracking
Sprint
Issue Tracking
Documentation
Reporting
Statistics
Leadership
Collaboration
Teamwork
Conflict Resolution
Problem Solving
Microsoft Excel
Communication
Presentations
Facilitation
Finance

Summary

Job Description

What we need:

The Digital Solutions Specialist is responsible for the coordination and execution of several items relating to the successful launch and ongoing maintenance of features and capabilities of Cetera's digital platform, AdviceWorks. Reporting to the Managing Director, Digital Solutions, this role facilitates key deliverables relating to user acceptance testing, go to market planning, and ongoing platform support.

What you will do:

Build and execute the UAT and Production Validation plan for AdviceWorks Releases, working with QA, IT and business SMEs and other stakeholders. Coordinate User Acceptance tester training and actively manage UAT testing through completion.
Embrace and expand the team's AI-first working model, utilizing AI tools to accelerate documentation, surface insights, and continuously improve support workflows as the technology evolves.
Own the monthly enhancements review process end-to-end - curating and validating incoming enhancement requests in Airtable, surfacing trends and patterns in submission data, and presenting findings with topic breakdowns and counts to leadership and stakeholders....
Coordinate defect and bug prioritization and resolution through the production launch and warranty period.
Address planned and unplanned production issues, coordination, maintenance, communication, and business support.
Liaison with teams across the organization to track and assist in prioritization efforts.
Support configurations and testing business processes in admissions software.
Administer user accounts for all platforms, including creating new accounts, setting prescribed user permission, etc.
Fulfill reporting requirements across multiple teams in the organization.

What you need to have (basic qualifications):

3+ years of user acceptance testing experience.
Financial Services experience required and other vertical industries a nice to have.
Experienced leader and/or influencer of people and distributed teams.
Familiarity with Jira for defect tracking, sprint visibility, and bug report documentation - including creating well-structured tickets that cross-functional teams can act on.
Ability to be a thought leader and influencer relating to the execution of a digital product/solution.
Ability to obtain, analyze, and report on data trends relating to user statistics, call volume/call drivers, user feedback.
Proven ability to engage, collaborate, and engender trust with other teams (including IT teams, SME, and leadership).
Perform other miscellaneous tasks as needed.
Support a fast-paced environment with multiple, simultaneous projects amidst changing priorities.
Promote a culture of collaboration and teamwork.

Really catch our eye with (preferred qualifications):

Customer-centric approach to everything you do.
A style of working that combines a bias for action with a problem-solving mindset, a can-do attitude, the ability to adapt quickly, and a collaborative, team-based approach to success.
Strong set of personal traits and values that complement Cetera's core values of trust, transparency, and people first.
Ability to excel under pressure and prioritize multiple tasks simultaneously while delivering on-time and with quality.
Exceptional communication and presentation skills, facilitating discussions across teams and/or groups of financial professionals, etc.

Compensation:

The salary range for this role is $76,000 - $90,000, plus competitive performance-based bonus. Compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. Compensation ranges may differ in differing locations due to cost of labor considerations.

#LI -Hybrid

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1a6d2c
Position Id: 6208
Posted 30+ days ago

Company Info

About Cetera Financial Group, Inc.

Advancing What's Next

Cetera Financial Group, Inc. is transforming how advisors guide individuals and families to achieve financial well-being at every stage of their lives.

We’re enablers. Mentors. Dream builders. Our purpose is to turn financial aspirations into reality. Within our community lies a vibrant wellspring of growth and opportunity for financial professionals, financial institutions, and individual investors alike. As a premier financial services firm, we don’t just deliver financial technology, bespoke guidance, research and market intelligence, and collaborative client-service platforms. We build environments where ideas thrive, connections flourish, and ambitions become remarkable achievements. Driven to deliver unwavering support and innovative solutions to help people live their purpose, we empower each other and the communities around us to bring a stronger tomorrow to life.

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