Job Title: ServiceNow Business Analyst
Location: Austin TX-Hybrid
Duration: Long term
Job description:
8+ Deep expertise/experience in the concepts and principles of Business Analysis in support of the software development lifecycle (SDLC) using either Waterfall or Agile methodologies. Able to operate/collaborate independently between operational customers and software developers with deep understanding of the best practices associated with ITIL service management practices and methods of testing and quality.
8+ Strong proficiency in data integration principles, methods, and design associated with software solution design, data integrity, and analytic utilization
8+ Experienced competency importing/exporting data for use in reporting and presentation software, spreadsheets, graphs and flow charts to meet customer needs.
8+ Adept at leading requirements development sessions with both customers and developers, process modeling, and developing institutionally viable fully-detailed documentation of same for all possible end
using groups and organizational continuity
8+ Mastery of accurately identifying/determining customer needs without expansive customization of as-designed or out of the box functionality. Strong record of success managing customer expectations
within scope of application capability.
8+ Demonstrate strong expert level grasp of the ServiceNow application to gain and maintain the trust and confidence of the organization and end users in the ServiceNow team and platform. Extensive solution
experience defining, analyzing, and identifying solutions for difficult or complex problems.
8+ Proven experience receiving and sharing thoughts, ideas, perspectives, and data to create shared understanding and common goal as a representative of ServiceNow solution leadership.
8+ Experienced competence in selecting and using training/instructional methods and procedures appropriate for the situation teaching/demonstrating new concepts
Preferred (Optional): insert specific preferred skills for this Contract Position)
Years Skills/Experience
3+ SCRUM/Agile SDLC Methodology and ITIL certification
3+ Seasoned experience administering, supporting and troubleshooting the ServiceNow platform and it s integrations, using both OOB ServiceNow service graph connectors, custom APIs and other integrating technologies
4+ High proficiency understanding of on-prem and cloud-hosted enterprise technology stacks
5+ Proven Expertise planning, executing, documenting and communicating technologies, roadmaps, processes, and procedures (and demonstrating compliance therewith) in support of the ServiceNow Maturity Model.
5+ Strong technical expertise for collaboration with stakeholders and vendors on SaaS model platforms to ensure enterprise-wide lifecycle management, patch and vulnerability management; and implementing such upgrades, enhancements and patches.
2+ Demonstrated command of ServiceNow scripting with proven ability to understand and execute as needed for specific outcomes.
2+ Proven capability developing scripts to solve business problems and enhance application workflow, writing SQL queries for database and record analysis, testing, and debug. Preferred tools include Java script, ServiceNow APIs (server and client), SQL, Glide APIs, JSON, HTML, XML.
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