We are seeking individuals who have a proven ability to assess, design, and execute work management solutions using Adobe Workfront and its integrations across Adobe and 3rd party applications. Along with a focus on driving measurable results for clients, the ideal candidate will be adept at increasing solution adoption, by designing integrations with the full Adobe ecosystem, ensuring scalable processes and lasting business value.
While expertise developing and deploying Workfront Fusion as an integration and transaction orchestration platform is essential to success in this role, an understanding of the broader content supply chain is highly desirable. Including campaign planning (Workfront Planning), content creation (Creative Cloud), workflow optimization, review and approval processes (Workfront and Frame.io), enterprise DAM & content management (Adobe Experience Manager), and platforms such as Campaign, Marketo, Target, and personalization tools like Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP).
Client offers a unique career path enriched by exposure to high-profile clients and innovative projects, making this position ideal for ambitious professionals eager to enhance their expertise. Ability to travel up to 20%.
Duties:
- Design and configure enterprise-level business process solutions using Workfront to achieve client business objectives.
- Integrate Workfront with related platforms in a content supply and activation chain.
- Increase adoption of Workfront to solve unidentified client problems, enhancing business value.
- Lead customers through strategic implementations and develop solution designs that provide strategic value while solving near-term business problems.
- Deliver reliable, enterprise-grade integrations, automations, and facilitate other technical interactions during the customer journey.
- Lead technical discussions with customers throughout project delivery.
- Oversee Fusion technical development ensuring best practices and scalable process and procedures are adhered to.
- Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
- Provide post-deployment technical support for issues related to customer integrations
- Collaborate with project teams on project plans, design documents, templates, layouts, queues, custom forms, reports, and other artifacts aligned with implementation requirements.
- Deliver high-quality consulting services for Workfront implementation and go-live success.
- Serve as a business process workflow/configuration SME for clients and stakeholders.
- Mentor, coach, and provide knowledge resources and escalation support for clients.
- Contribute to the continuous improvement of product and implementation methodologies.
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Qualifications:
- Bachelor's degree and proven business process consulting experience.
- 5+ years of experience as an onsite business process/management consultant, specifically with Workfront and Workfront Fusion.
- Understanding and experience with the larger Adobe suite of products, especially AEM, AJO, Campaign, Target, etc.
- Proven track record of delivering end-to-end integrations for enterprise organizations (5000+ employees).
- Proven ability to develop and document business processes, with documentation examples available upon request.
- High technical aptitude, with experience in API-driven integrations, migrations, and enhancements recommended.
- Experience working with 3rd party software integrations and proficient in RESTful/GraphQL APIs.
- Excellent interpersonal, problem-solving, and relationship skills, including empathy, effective communication, self-awareness, self-regulation, and motivation.
- Analytical skills to draw connections between disparate problems and solutions.
- Ability to work on multiple tasks and prioritize personal workload.
- Leadership skills to drive adoption over complexity and perfection.
- Desire to learn and teach others.
- Willingness and ability to travel 20%, up to 50% for some engagements.
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