Remote Job: Amazon Connect Developer

Hybrid • Posted 2 days ago • Updated 56 minutes ago
Full Time
Remote
$58 - $61/hr
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Job Details

Skills

  • Lambda
  • IVR
  • Contact Center
  • Lex

Summary

Job Title: Amazon Connect Developer

Duration: 6+ Months contract (Possibility for extension)

Location : REMOTE

Shift: PST Hours (US Pacific Standard Time)

Summary:

  • We are looking for an experienced Amazon Connect Developer to design and implement advanced contact center solutions. You will be responsible for building automated customer experiences using the latest AWS AI tools and ensuring seamless routing and analytics.

Key Responsibilities:

  • Design and develop complex Contact Flows in Amazon Connect.
  • Configure Amazon Lex bots specifically using Nova Sonic.
  • Set up and optimize Amazon Q within the Connect AI agent environment.
  • Implement and manage Webcrawler Knowledge Bases for AI agents.
  • Handle Queue Routing and implement Contact Lens for speech and sentiment analytics.
  • Collaborate with the Senior Lead to deliver high-quality CCaaS solutions.

Required Technical Skills:

  • Core expertise in Amazon Connect.
  • Hands-on experience with Amazon Lex (Nova Sonic) and Amazon Q.
  • Strong understanding of Contact Lens and Queue Routing.
  • Experience in CCaaS (Contact Center as a Service) technology.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91120142
  • Position Id: 2026-17686
  • Posted 2 days ago

Company Info

About VeridianTech

Veridian Tech Solutions Houston based Cloud Consulting and IT Services firm specializing in Enterprise Mobility, Information Management, and Cloud-based solutions.

Founded in 2013, Veridian Tech Solutions was created to address the growing need for technology that enables businesses to be mobile and flexible in managing their applications and employees. As the market began transitioning into the Digital Era, Veridian realized that companies needed specific skill sets of technology expertise to provide their customers with new tools and services, create better ways for their employees to do their jobs, and do so in a modern, cost-effective way.

With decades of industry experience, Veridian's leadership team brought the expertise and guidance of extensive enterprise systems execution and project management expertise across numerous industries, and most importantly, the knowledge of what is required for a consultant to be effective.

Veridian builds its team by only selecting resources who have deep consulting experience, proven technical skills, and are highly proficient in specific sought-after areas of cutting-edge Mobility, Cloud, and Analytics technologies.

These cutting-edge skills we have often found are the gaps at organizations across North America, from mid-tier to Fortune 500, and at big 4 consulting firms as well. We work with our clients to comprehend their project requirements and utilize our experience to present the correct solutions and right resources.

We provide onshore services to North America, coordinated from our headquarters in Houston, and we provide offshore services from our Delivery center in New Delhi, India.

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