CMDB SME/Integration Specialist

Remote • Posted 6 hours ago • Updated 6 hours ago

Full Time

No Travel Required

Remote

$100,000 - $120,000/yr

Stanley David and Associates

Fitment

Dice Job Match Score™

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Job Details

Skills

ITIL
Configuration Management Database
Microsoft SCOM

Summary

We are seeking a ServiceNow CMDB Subject Matter Expert (SME) and Integration Specialist to design, implement, govern, and optimize the Configuration Management Database (CMDB) and enterprise integrations within the ServiceNow platform. The role requires deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance to support ITSM, ITOM, and business services.

Key Responsibilities

CMDB & CSDM

• Act as CMDB SME, owning CMDB strategy, architecture, and roadmap

• Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)

• Define CI classes, relationships, normalization rules, and lifecycle management

• Ensure CMDB supports ITSM, ITOM, ITAM, SecOps, APM, and Service Mapping use cases

• Lead CMDB audits, health dashboards, and continuous improvement initiatives

Discovery & Service Mapping

• Configure and manage ServiceNow Discovery (Horizontal & Cloud Discovery)

• Design and maintain Service Mapping for business-critical services

• Troubleshoot Discovery issues, credential problems, and MID Server connectivity

• Optimize discovery schedules, patterns, and identification reconciliation rules

Integrations

• Design, build, and support integrations using:

o REST / SOAP APIs

o ServiceNow IntegrationHub & Spokes

o MID Servers

o ETL tools and scheduled imports

• Integrate CMDB with third party systems such as:

o Cloud platforms (Azure, AWS, Google Cloud Platform)

o Monitoring tools (Splunk, Dynatrace, AppDynamics, SCOM, etc.)

o Asset tools, security tools, and DevOps pipelines

• Ensure data consistency, reconciliation, and error handling across systems

CMDB Data Quality & Governance

• Define and enforce CMDB governance policies, standards, and KPIs

• Measure and improve CMDB health metrics:

o Completeness

o Correctness

o Compliance

o Relationship accuracy

• Implement automated rules for data validation and remediation

• Collaborate with platform owners, operations, security, and architecture teams

Stakeholder & Technical Leadership

• Work closely with ITSM, ITOM, Cloud, Security, and Infrastructure teams

• Provide technical guidance and mentoring to ServiceNow developers and admins

• Participate in architectural reviews and transformation programs

• Support audits, risk assessments, and regulatory compliance initiatives

Technical Skills

• Strong hands on experience with:

o ServiceNow CMDB

o CSDM

o Discovery & Service Mapping

o Identification & Reconciliation Engine (IRE)

• Proven experience with ServiceNow integrations

• Strong understanding of IT infrastructure:

o Servers, networks, databases, middleware, cloud platforms

• Experience with MID Server configuration & troubleshooting

• Familiarity with ITIL processes (Incident, Problem, Change, Asset)

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – CMDB / ITOM

• ITIL v3 / ITIL 4 certification

Soft Skills

• Strong analytical and problem solving skills

• Excellent communication and stakeholder management

• Ability to work independently and lead initiatives

• Documentation and process oriented mindset

Nice to Have

• Experience in BFSI or regulated environments

• Knowledge of ServiceNow APM, ITAM, or SecOps

• Experience with large scale CMDB implementations (100K+ CIs)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097129
Position Id: 8889962
Posted 6 hours ago

Company Info

About Stanley David and Associates

We strive to add value and work as true partner with our clients

Stanley David And Associates is a recruitment specialist in the area of IT and Engineering and we stay firmly in our area of expertise, doing what we love.

We know the players and the companies and invest a lot of time getting to know candidates and clients in equal measure. This ensures a swift, cost effective and perfect placement whether it s permanent or interim.

In addition we have a reputation for having the best understanding of the market landscape, for sourcing great candidates

-We have a Global Footprint with offices in 3 countries USA, UK and India.

-SDNA Global have built up an incredible reputation within the IT strategic hiring.

-We work with Tier1 and Tier 2 IT Outsourcing companies for Leadership hiring needs in UK, Europe, USA and Indian geos.

-Each SDNA member has over 5 years of experience in Talent Acquisition

-We have successfully closed roles in countries UK, USA, Germany, Sweden, Dubai, France, Netherlands, Switzerland, Austria, Hungry, Spain, Italy, Norway, Denmark, Nigeria and South Africa

-Telecom, Media and Hi-tech

-Health care and Life Sciences

-Energy and Utilities

-CPG, Retail and Transport

-Banking and Financial Services

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