Customer Service Technician

A globally leading consumer device company headquartered in Cupertino, CA is seeking a Customer Service Technician responsible for test equipment setup,
tear down, maintenance, data collection, and logistics. This person ensures the engineering service request operates reliably and satisfies the customer's end-use requirements. Experience working with customers and managing the interaction is essential.
Job Responsibilities:
Responsible for test board and equipment setup, tear down, maintenance,
data collection, and logistics.
Responsibilities will also include maintaining lab standards to keep them
safe, clean, and organized.
Deploy test boards that run automated tests from engineering and
troubleshoot issued requests that potentially have test setup issues..
Collect data for critical metrics for the lab and track progress.
Perform test equipment inventory, calibration, and maintenance routine.
Understand and configure electro-mechanical component installations
using BOM, drawings, and schematics.
Perform electro-mechanical repair, troubleshoot wiring, and test modified
semi-complex assemblies without supervision on standard projects.
Perform self-inspection according to the Manufacturing and or internal
procedure checklist.
Check equipment for calibration status expired materials, and follow all
ESD and other general housekeeping procedures.
Key qualifications:
Associate or Bachelor's Degree in a Tech-related Major or 4+ years of
equivalent experience in a Lab or customer service in a data center
environment or field service technician.
Ability to solder and rework PCBA components SMT, Through holes,
wires, terminal and fine pitch parts.
Experience with environmental chamber operation and support.
The ability to occasionally lift 50 lbs of equipment set up on the bench.
Respond promptly to customer inquiries and acknowledge and resolve
customer issues.
Understanding basic electronics and knowledge of lab equipment
(Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.
Ability to read basic schematic, BOM, and documentation.

Type: Contract
Duration: 7 months with extension
Work Location: Cupertino, CA (100% onsite)
Pay rate: $74.00 - $89.00 per hour