Senior WMS Software Implementation Consultant

Senior WMS Software Implementation Consultant

Solon, OH, OR Erlanger, KY, USA

6-12+ Months

What You Will Do:

• Act as the Subject Matter expert on the customer software platform applications across multiple end-clients.
• Train consultants in the best practice use and implementation methodology of the software platform.
• Analyze and find solutions for escalated decisions, risks, issues and change requests during the day-to-day interactions with the client and project team.
• Manage end-client expectations to increase perception of competence, skill, and customer focus of the software project team.
• Manage end-client expectations to increase perception of value in the software applications to their business and profitability.
• Mentor/Develop consultants to grow their skills with applying software applications in their specific end-client's warehouse operations.
• Ensure project teams follow the specific software implementation methodology to meet and exceed expectations of end-clients concerning functionality, timeline and budget.
• Provide suggested improvement to the software implementation methodologies to improve impact on profitability.
• Excellent requirements gathering skills to gather and interpret all necessary information including technical requirements for implementations.

What You Will Bring:

• Bachelor's degree in supply chain management / logistics preferred.
• Previous software implementation experience with WMS/WES/WCS or similar applications.
• Previous consulting experience working with and leading customers.
• Proficient in Microsoft Office suite, SmartSheets and Azure DevOps.
• Keen attention to detail with strong follow through skills.
• Disciplined, self-starter with the ability to multi-task and to work autonomously.
• Excellent written and verbal communication skills with the ability to relay information in a timely manner, especially requirements gathering.
• Ability to decipher application output error logs.
• Knowledge to read and develop SQL is preferred.