ETC
ETC

Field Service Engineer - Level TBD

• Posted 22 hours ago • Updated 9 hours ago
Full Time
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Adaptability
  • Field Service
  • Healthcare Information Technology
  • Recruiting
  • Project Management
  • Management
  • Reporting
  • Customer Support
  • Laptop
  • Repair
  • Training
  • Computer Hardware
  • Documentation
  • Supervision
  • Lighting
  • Electrical Engineering
  • Problem Solving
  • Conflict Resolution
  • Customer Service
  • Power Tools

Summary

Are you ready to jump in and tackle challenges head-on? We're looking for a dynamic and adaptable individual as our next Field Service Engineer. This position is ideal for someone who thrives in fast-paced, ever-changing environments, and with the ability to quickly address site issues. This role will require frequent travel, so you must be someone who enjoys a bit of adventure and can hit the ground running.

ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people in a fun environment!

If this position is of interest to you, please apply today. If you have any questions about this position or the recruitment process, please contact Tracy Haggerty at or via email to

Representative Responsibilities:
  • Energizes/repairs ETC systems and equipment at customer sites:
  • Ensures timely arrival to customer site through project management, department scheduler, and site contacts. Provides site management of ETC scope of work
  • Evaluates and programs equipment at customers venue, within ETC scope of work, to ensure the correct equipment is installed and is working as designed and specified.
  • Performs effective end-user and technician training.
  • Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork as deemed necessary.
  • Provides 24-hour customer support:
  • By means of a company supplied cell phone and laptop.
  • Exceeds customer expectations for service and responsiveness.
  • Represents the interests of ETC through a positive and customer focused attitude.
  • Ensures repairs are made within the time frame agreed upon by ETC and its customers.
  • Informs ETC and its customers of progress in a timely manner.
  • Completes follow-up documentation.
  • Trains internal personnel, external technicians, and customers on the proper use of ETC products:
  • The engineer will stay current on all of ETC's equipment, including installation and repair procedures.
  • The engineer will be trained on all of ETC's equipment in order to serve as a trainer to ETC's customers.
  • Ensures training workshops have adequate preparation.
  • Ensures training attendees are educated on ETC products and processes.
  • Performs hardware and software upgrades:
  • Performs specified upgrade to meet customer requirements.
  • Completes follow-up documentation.
  • Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
  • Employee travel:
  • This position is a field position requiring up to 90% of work occurring outside of an ETC office.
  • This position requires occasional work in the evenings and weekends.
  • Other duties as assigned
  • Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:
  • Technical Bachelor's Degree or 8 years professional experience in increasingly responsible positions in the related discipline.
  • All levels of previous job-related experience will be considered.
  • Demonstrated ability to work independently and perform multiple tasks without general supervision.
  • Theatrical lighting experience.
  • Customer service experience.
  • Experience with mains voltage and 3 phase electricity.
  • Moving light programming experience and/or experience in architectural lighting systems installation is preferred.
  • Strong knowledge of entertainment lighting systems.
  • Knowledge of high-powered electrical, digital and analog control systems.
  • Excellent communications and interpersonal skills.
  • Excellent organizational and problem-solving skills.
  • Excellent customer service skills.
  • Strong degree of flexibility and independence.
  • Computer skills.
  • Able to use hand tools, power tools, and electronic test tools.
  • Able to travel extensively.
  • Must maintain an acceptable driving record and valid license.
  • Ability to work weekend and evenings as required.
  • Ability to work within a construction site.
  • Able to lift up to 65 pounds.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90781584
  • Position Id: 1df20f03184cd8bc32e1d679f2b13060
  • Posted 22 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Engineer - Architectural Lighting and Control Systems

Middleton, Wisconsin

•

Today

Full-time

Field Service Engineer 3_HC

Remote

•

Today

Full-time

Field Service Engineer

Remote

•

29d ago

Easy Apply

Full-time

70000 - 95000

Field Service Engineer 3 - 2nd shift San Francisco MRI/CT

Remote

•

Today

Full-time

USD 105,120.00 - 157,680.00 per year

Search all similar jobs