Service Delivery Manager

Description

We are looking for an experienced MSP Sales Manager to join our team in Troy, Michigan. As MSP Sales Manager your primary goal is to drive revenue growth by creating new sales opportunities and serving as the technical authority throughout the sales lifecycle. The MSP Sales Manager partners closely with Operations, and Leadership to design, position, and present managed IT, cloud, security, and telecommunications solutions aligned with Clear Rate's service portfolio and customer business objectives.

The MSP Sales Manager will be hands-on within managed services environments, understanding MSP operations and service delivery, and can translate complex technical concepts into clear business value. This role participates in discovery, solution architecture, pricing strategy, and post-sale transition to ensure seamless customer experience.

Responsibilities:

Identify and pursue revenue opportunities, achieving monthly targets post-ramp-up.

Manage the sales lifecycle, from technical discovery through solution design, proposal development, and deal closure.

Conduct in-depth assessments to understand client environments, operational challenges, and strategic goals.

Develop and present scalable solutions, including managed IT services, cloud platforms, security measures, and connectivity options.

Act as a technical expert during customer meetings, presentations, and solution evaluations.

Collaborate with internal teams to design operationally sound and profitable service offerings.

Create pricing models and service bundles that balance customer needs and company profitability.

Translate technical solutions into clear, impactful value propositions for clients.

Support vendor selection, product positioning, and differentiation strategies.

Facilitate a smooth transition from sales to operations, ensuring successful onboarding and post-sale processes.

Requirements

Bachelor's degree in Business, Marketing, or a related field is preferred.
At least 5 years of experience in managed services, IT operations, or telecommunications.
Demonstrated expertise in supporting sales engagements with discovery, solution design, and presentations.
Strong understanding of service delivery models and IT environments.
Experience with cloud services, security solutions, backup systems, and modern IT infrastructure.
Excellent communication and presentation skills, with the ability to engage technical and executive-level stakeholders.
Proven time management and strategic planning capabilities.
Technical proficiency in networking, B2B sales, VoIP, and related technologies.

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