Job Title - PDC Technician – Pre-Delivery Center
Location - Murrysville/Export, PA (Onsite)
Role Summary
The PDC Technician prepares Clients IntelliVue patient monitors before they ship so they arrive at hospitals ready to install. The work is procedural and quality-focused: loading software, applying purchased options and configurations, verifying the setup, documenting it in ServiceMax, and repacking for shipment, all following Clients work instructions.
Key Responsibilities
• Receive and validate work orders and identify the devices to be processed.
• Unpack and stage devices, record serial numbers for traceability, and connect power and network.
• Power on devices and use approved support tools to confirm communication and device identity.
• Load required software, purchased options, and approved configurations (clinical and customer-specific configurations in later phases).
• Verify the setup, apply the required labels, and complete checklists and records.
• Power down, repack, and prepare devices for shipment to downstream fulfillment.
• Record work, time, serial and completion details, and exceptions in ServiceMax, and move work orders to the correct completion status.
• Do basic troubleshooting and escalate issues to the Working Lead.
• Record rework and its causes to support first-pass yield tracking.
• Keep the work area safe and organized and follow Clients quality and handling standards.
• Backup Technician: cover absences and volume surges, and support Clients HPM installation, deployment, or cabling projects when assigned.
Required Qualifications
• High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.
• 3+ years of combined technical and customer-service experience, preferably in healthcare.
• Hands-on experience with equipment configuration, software loading, basic troubleshooting, and documentation.
• Basic knowledge of networking (wireless, routing/switching, servers).
• Strong computer skills and accurate data entry in work-order or ERP systems.
• Able to follow detailed work instructions exactly and work under close supervision.
• Valid driver's license and driving record compliant with the Clients Fleet Policy.
Preferred
• Experience with patient monitoring, biomedical equipment, or medical device field service (Clients IntelliVue a plus).
• ServiceMax or similar field service management system experience.
• Experience in a regulated (FDA/ISO) or production/depot environment.
Core Competencies
• Attention to detail and quality.
• Dependable, with a strong work ethic and ownership of their work.
• Logical problem solver who knows when to escalate.
• Clear written and verbal communication, and works well in a team.
Training & Qualification
• Complete Clients-required training before independent work: product (IntelliVue), service procedures, safety, ServiceMax, and Quality & Regulatory policy training (up to ~96 hours).
• Includes online/self-paced modules, one virtual instructor-led session, and a 4–5 day in-person session at the Clients Cleveland Training Center (travel required).
• Prior Clients training may be credited after review by Clients.
Work Conditions
• Onsite at the Clients Pre-Delivery Center, Murrysville/Export, PA.
• Single shift, Monday–Friday, normal business hours aligned to the facility schedule.
• Must be able to lift and handle patient monitoring equipment and packaging, and stand for extended periods.
• May be redeployed to Clients HPM installation, deployment, or cabling projects at customer sites when PDC volume is low (travel may be required).
• Background check and site-access requirements apply.
