Key Responsibilities
Lead the end-to-end architecture, design, and implementation of Salesforce Field Service Management (FSM) solutions.
Partner with business stakeholders to gather requirements and translate them into scalable technical solutions and best practices.
Design and oversee FSM workflows including:
Service Territories
Service Resources
Work Orders and Work Types
Scheduling and Optimization
Service Appointments
Dispatcher Console
Mobile Workforce Management
Define solution architecture and technical design standards for Salesforce Service Cloud and FSM implementations.
Provide technical leadership and mentorship to Salesforce developers, administrators, and consultants.
Review and guide development activities, ensuring adherence to architecture standards, security requirements, and Salesforce best practices.
Design and oversee integrations between Salesforce FSM, Service Cloud, MuleSoft, and third-party enterprise applications.
Collaborate with development teams on Apex, Lightning Web Components (LWC), APIs, and custom solutions where required.
Ensure scalability, performance optimization, security, and maintainability of Salesforce solutions.
Lead solution governance, architecture reviews, and technical decision-making throughout the project lifecycle.
Develop and maintain architecture diagrams, technical design documents, configuration guides, and implementation documentation.
Support user adoption initiatives, training efforts, and post-deployment enhancements.
Provide ongoing recommendations for solution optimization and continuous improvement.
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
8+ years of Salesforce experience, including:
5+ years in Salesforce architecture or solution design roles.
3+ years of hands-on Salesforce Field Service Management (FSM) experience.
Strong expertise in Salesforce Service Cloud and Field Service Management implementations.
Deep knowledge of FSM components including:
Territory Planning and Management
Scheduling Policies
Optimization Techniques
Dispatcher Console
Service Appointments with Multi-Modality Scheduling
Mobile Workforce Management and Mobile App Configuration
Experience designing scalable solutions using Salesforce declarative tools including Flows and automation frameworks.
Strong understanding of Apex, Lightning Web Components (LWC), Salesforce APIs, and integration patterns.
Proven experience leading and mentoring Salesforce development teams.
Strong stakeholder management, communication, and presentation skills.
Ability to work independently and effectively within cross-functional Agile teams.
Experience in the healthcare industry.
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