ServiceNow Lead developer

Role: ServiceNow Lead developer

Work location: Vermont, VA (Remote)

Type: Contract

Key Responsibilities

• Design and develop ServiceNow applications, modules, and workflows across ITSM, ITOM, and related areas.
• Implement and enhance Incident, Problem, Change, Request, CMDB, and related ITSM processes.
• Configure, deploy, and optimize ServiceNow ITOM capabilities such as:
• Event Management
• Discovery / Cloud Discovery
• Integrate ServiceNow with third party tools using APIs, MID Servers, web services, and integration hubs.
• Work with product owners and architects to translate business requirements into technical specifications.
• Implement automation, scripting (JavaScript, Glide), UI policies, business rules, client scripts, and flows.
• Mentor junior developers and contribute to code reviews, design discussions, and best practices.
• Ensure platform stability, performance, and adherence to ServiceNow development standards.
• Participate in Agile/Scrum ceremonies and contribute to sprint planning, story sizing, and backlog refinement.
• Utilize Now Assist and AI-based features (if applicable) to optimize processes and enhance user experience.

Required Skills & Qualifications

• 5-8+ years of hands-on ServiceNow development experience.
• Strong expertise in ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB).
• Working knowledge of ITOM modules, especially:
• Event Management
• Discovery and Cloud Discovery
• Strong proficiency in:
• JavaScript (Glide scripting)
• Flow Designer & Workflow Editor
• Client/Server scripts, Script Includes, Business Rules
• Service Catalog & Request workflows
• Experience integrating ServiceNow with external systems (REST/SOAP, IntegrationHub, MID Server).
• Strong understanding of ServiceNow platform architecture and database hierarchy (tables, CMDB relationships).
• Ability to work in Agile environments and handle multi-team coordination.

Preferred / Good-to-Have Skills

• Experience with Now Assist, Generative AI for ServiceNow, or AI-based workflows.
• Knowledge of Service Mapping, Orchestration, Discovery patterns, or Monitoring tools integrations.
• ServiceNow certifications such as:
• CSA (Certified System Administrator)
• CIS – ITSM / ITOM
• CAD (Application Developer)