Scrum Master

Technical Skills: Skill Years/Level of Experience Customer Service Management 10+ years ServiceNow Platform 10+ years Solution Architecture 10+ years Role Description: Overview: As a Technical Architect, you will be responsible for designing and implementing solutions using the ServiceNow platform, specifically focusing on Customer Service Management (CSM). Your role will involve collaborating with stakeholders to gather requirements, confirm technical feasibility, and provide solutions that me

North Carolina, US (Remote work is also fine, but the candidate must be able to go to the office when required) Note :- At least 2 CIS Certifications are must. Required Skills & Experience 58+ years overall experience (typically 6+ for senior roles) Strong hands-on experience in ServiceNow SPM / ITBM Technical skills: JavaScript, GlideScriptHTML, CSS, AngularJS/ReactREST/SOAP, IntegrationHub, MID Server Experience with: Agile / SAFe / Waterfall methodologiesCI/CD tools (Git, Jenkins, DevOps) Str

Role: ServiceNow FSM Architect Location: US Remote **Need FSM Certified** Job Description: Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) solutions aligned with business and enterprise architecture standards.Define FSM data model, integrations, scheduling strategies, and mobility architecture using ServiceNow best practices.Provide technical leadership and guidance to developers, ensuring scalable, secure, and maintainable FSM implementations.Des

7+ years of ServiceNow platform development experience.Strong hands-on experience with Financial Service Operations (FSO).Extensive experience working with the Customer Service Management (CSM) module.Hands-on development experience using UI Builder and creating custom workspaces.Strong experience with Playbooks and Flow Designer.Experience designing and implementing ServiceNow integrations using REST/SOAP APIs and Integration Hub.Strong JavaScript, Glide API, and ServiceNow scripting expertise.