Solution IT Inc. is looking for Sr. ServiceNow Developer for one of its clients at Remote
Job Title: Sr. ServiceNow Developer
Responsibilities:
Development & Backlog Execution:
- Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
Service Portal & Catalog Management:
- Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
Knowledge Management:
- Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
Implementation & Integration:
- Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
Reporting & Dashboards:
- Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
Documentation:
- Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.
Required Skills
- Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)
- Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator
- Strong, technical knowledge, and implementation experience with:
- (Incident, problem, change, knowledge, and catalog/request management)
- (Customer Service Management)
- Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.
- Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)
- Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.
Preferred qualifications (Plus)
Industry Experience:
- Prior working experience within Higher Education, institution/systems of Government entities (Federal, state or local) are highly desirable.
- ServiceNow-Related Certifications such as: Certified System Administrator (CSA), ServiceNow, Certified Application Developer (CAD), ServiceNow Certified Implementation Specialist (CISM) in ITSM or CSM.
Work Location: Remote
Duration: 12 Months
Start Date: 7/20/2026
Number of Positions: 1
Please send your responses back to
About Solution IT
Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.
Thanks
Recruiting Team
SOLUTION IT INC
Work: / Extn 146 / 145
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Solution IT, Inc, 60E Concord St, Wilmington, MA 01887 Phone: Fax:
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