REQUIREMENT
Business Systems Analyst (BSA)
Location: Charlotte, NC
24 Months C2C
We are seeking a Business Systems Analyst (BSA) to support Revenue and Sales process automation within the n8n Automation Department. This role sits at the intersection of Sales, RevOps, Finance, and Technology, with a strong focus on Lead‑to‑Cash (L2C) and Quote‑to‑Cash (Q2C) workflows powered by n8n and Workato.
The ideal candidate is a systems‑thinking BSA who can analyze revenue workflows, identify automation opportunities, and design scalable integrations across CRM, CPQ, billing, and ERP systems—working closely with developers and stakeholders to deliver reliable, revenue‑safe automation.
Key Responsibilities
Revenue & Sales Process Analysis
- Analyze and document current‑state and future‑state revenue and sales workflows, including:
- Lead → Opportunity → Quote → Order → Contract → Billing → Renewal
- Identify gaps, bottlenecks, and manual handoffs across Sales, RevOps, Finance, and CS teams
- Translate business requirements into clear, automation‑ready functional specifications
Automation Strategy & Integration Design
- Partner with stakeholders to design end‑to‑end revenue automations using:
- n8n (primary)
- Workato (secondary)
- Define integration flows across systems such as:
- Salesforce (Sales Cloud, CPQ, Service Cloud)
- Billing platforms (Stripe, Salesforce Billing, Zuora)
- ERP systems (NetSuite, SAP, Oracle)
- CLM tools (DocuSign, Conga, Adobe Sign)
- Ensure automations support pricing accuracy, contract integrity, billing correctness, and revenue predictability
Cross‑Functional Collaboration
- Act as a liaison between Revenue stakeholders and automation engineers
- Facilitate workshops and working sessions with:
- Sales Operations
- Revenue Operations
- Finance & Accounting
- Legal & Compliance
- Engineering / Automation teams
- Support backlog refinement, prioritization, and roadmap planning for revenue automation initiatives
Delivery, Testing & Governance
- Create and maintain:
- Business Requirements Documents (BRDs)
- Functional Specifications
- Process flows and integration diagrams
- User stories and acceptance criteria
- Support UAT strategy, execution, and sign‑off for automated revenue workflows
- Validate automation outcomes against business rules, revenue policies, and audit requirements
- Ensure data consistency and integrity across CRM ↔ CPQ ↔ Billing ↔ ERP systems
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