SAP Supply Chain Command Center Analyst / Lead

Location: Dallas TX can be remote too.

SAP Supply Chain Command Center Analyst / Lead
Primary Skills (Must Have):
SAP ECC MM or SAP ECC OTC (Order-to-Cash)
SAP Supply Chain processes (Procurement, Inventory, Logistics, Order Management)
Incident, Problem & Change Management (ITIL)
Monitoring & Production Support

Key Responsibilities:
Provide 24x7 operational support for SAP Supply Chain applications and integrations.
Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure.
Proactively identify, triage, and resolve incidents (P1 P4) to minimize business impact.
Lead major incident management, war rooms, and stakeholder communications.
Perform root cause analysis and drive problem management activities.
Support releases, deployments, environment readiness, and production validations.
Monitor critical business transactions and escalate operational risks.
Develop SOPs, runbooks, knowledge articles, and operational documentation.
Drive automation, continuous improvement, and operational excellence initiatives.
Prepare operational dashboards, KPI reports, and governance updates.

Preferred Functional Experience:
SAP S/4HANA, MM, SD, WM/EWM, PP, TM, APO/IBP
Supply Chain Management processes

Preferred Technical Experience:
SAP Solution Manager / Focused Run
ServiceNow
Splunk, Dynatrace, AppDynamics, Grafana
Middleware & Cloud Monitoring
SQL and Data Analysis

Key Competencies:
Incident & Major Incident Management
Problem & Root Cause Analysis
Change & Release Management
Executive Communication
ITIL Framework Knowledge

Experience: 8+ years in SAP Production Support, Command Center Operations, or SAP Supply Chain Application Support.