Help Desk/Desktop Support Analyst (travel)

Description

We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.

Responsibilities:

Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.

Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.

Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.

Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.

Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.

Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.

Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.

Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.

Track hardware assets and maintain accurate inventory information for deployed and retired equipment.

Requirements

At least 2 years of experience in desktop support, help desk operations, or a similar IT support role.
Working knowledge of Windows 10 and Microsoft desktop environments, including troubleshooting common hardware and software issues.
Familiarity with Microsoft 365, Active Directory, service desk ticket management, and basic asset inventory practices.
Understanding of foundational networking concepts with the ability to identify and resolve connectivity-related problems.
Strong written and verbal communication skills with the ability to document processes and explain technical issues clearly.
CompTIA A+ certification, related technical training, or equivalent practical experience.
Valid driver's license and willingness to travel seasonally to support multiple sites.
Ability to lift and move IT equipment up to approximately 40 pounds and work in classrooms, offices, wiring closets, and equipment rooms.

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