ServiceNow Discovery & Service Mapping Lead
Dice Job Match Score™
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Job Details
Skills
- Stakeholder Engagement
- Machine Learning (ML)
- Dialog Manager
- SAS Display Manager
- Dimensional Modeling
- IT Service Management
- IT Asset Management
- Web Portals
- UI
- Access Control
- Server Architecture
- HB
- ApacheBench
- 5S
- Configuration Management
- Data Modeling
- Visual Basic
- Microsoft Operating Systems
- Microsoft Windows Server
- Linux
- Textual Entailment
- Network Design
- VMware
- Amazon Web Services
- Microsoft Azure
- TCP/IP
- DNS
- Dragon NaturallySpeaking
- Firewall
- IaaS
- JSON
- XML
- Middleware
- GitHub
- DevOps
- Release Management
- Production Support
- Performance Tuning
- Value Engineering
- Pure Data
- Regression Testing
- Innovation
- Soft Skills
- IT Management
- Customer Engagement
- Stakeholder Management
- Problem Solving
- Conflict Resolution
- Communication
- Optimization
- Workflow
- Business Rules
- Scripting
- Management
- Servers
- Normalization
- Mapping
- SOAP
- Data Migration
- Configuration Management Database
- Mentorship
- DevSecOps
- Continuous Integration
- Continuous Delivery
- Dashboard
- Collaboration
- Quality Assurance
- Testing
- Technical Writing
- IT Operations
- Telecommunications
- Cabling
- Broadband
- Operations Support Systems
- Business Support Systems
- ServiceNow
- Artificial Intelligence
- Computer Science
- Information Systems
Summary
Job Title: ServiceNow Discovery & Service Mapping Lead
Location: Philadelphia, PA / Mount Laurel, NJ (Onsite)
Experience: 8-10 Years
Job Summary
We are seeking an experienced ServiceNow Discovery & Service Mapping Lead to lead the design, implementation, and optimization of ServiceNow Discovery, Service Mapping, CMDB, and ITOM Visibility solutions. The ideal candidate will have extensive experience in ServiceNow platform development, MID Server architecture, infrastructure discovery, enterprise integrations, and CMDB governance. This role requires technical leadership, stakeholder engagement, and expertise in building scalable ServiceNow solutions for large enterprise environments.
Required Skills
ServiceNow Platform
- ServiceNow Development
- ServiceNow Discovery
- Service Mapping
- CMDB
- ITOM Visibility
- ITSM
- ITAM
- Service Portal
- Flow Designer
- IntegrationHub
- Business Rules
- Script Includes
- Client Scripts
- UI Policies
- ACLs
- Service Catalog
- Update Sets
Discovery & CMDB
- MID Server Architecture
- Discovery Patterns
- Pattern Development
- Pattern Troubleshooting
- CMDB Health
- CMDB Governance
- Dependency Mapping
- CI Relationships
- Configuration Management
- Reconciliation
- Normalization
- Data Modeling
- Import Sets
- Transform Maps
Infrastructure Technologies
- Windows Server
- Linux
- Network Infrastructure
- VMware
- AWS
- Azure
- TCP/IP
- DNS
- Load Balancers
- Firewalls
- Cloud Infrastructure
Integration & Automation
- REST APIs
- SOAP APIs
- JSON
- XML
- Middleware Integration
- Enterprise Integrations
- OSS/BSS Integration (Preferred)
- GitHub Integration
- Email-to-Ticket Automation
- Workflow Automation
DevOps & Platform Operations
- DevSecOps
- CI/CD
- Release Management
- Monitoring
- Observability
- Production Support
- Performance Tuning
- Regression Testing
AI & Innovation
- NOW Assist
- AI-assisted Development
- Spec-Driven Development
- Automation
- Platform Modernization
Soft Skills
- Technical Leadership
- Team Mentoring
- Client Engagement
- Stakeholder Management
- Architecture Reviews
- Problem Solving
- Communication Skills
Key Responsibilities
- Lead the design, implementation, and optimization of ServiceNow Discovery, Service Mapping, CMDB, and ITOM Visibility solutions.
- Design and develop scalable ServiceNow workflows, automation, business rules, scripts, and integrations.
- Configure and manage MID Servers for enterprise-wide discovery and service mapping.
- Ensure CMDB health through reconciliation, normalization, dependency mapping, and governance.
- Develop and troubleshoot Discovery Patterns and Service Mapping patterns.
- Integrate ServiceNow with enterprise applications, OSS/BSS platforms, and external systems using REST/SOAP APIs.
- Lead platform modernization, data migration, and CMDB transformation initiatives.
- Establish development standards, conduct architecture reviews, and mentor ServiceNow developers.
- Implement DevSecOps, CI/CD automation, monitoring, dashboards, and observability best practices.
- Collaborate with QA teams to support testing, release readiness, and production deployments.
- Create technical documentation, architecture diagrams, operational procedures, and implementation guides.
- Stay current with ServiceNow platform enhancements, AI capabilities, and ITOM best practices.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist - Discovery (Preferred)
- Experience with Telecom, Cable, Broadband, or OSS/BSS environments
- Experience implementing ServiceNow AI capabilities such as NOW Assist
- Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
- Dice Id: 91018020
- Position Id: PDT - 11780-12915-1785431071
- Posted 3 hours ago
Company Info
About Purple Drive Technologies LLC
Founded in 2007, Purple Drive started as a tech solutions firm and has grown into a full-service consulting and talent partner. We help businesses navigate complex technology challenges while connecting top professionals with career-defining opportunities.
We believe in transforming businesses through smart IT solutions and empowering technologists to grow their expertise through challenging projects and meaningful partnerships. Built on over 20 years of trusted relationships, we create success stories for both our clients and the talented professionals who drive innovation forward.
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