Salesforce Administrator / Junior Scrum Master (Remote)
Company: TNT Staffing
Location: Remote (U.S.)
Employment Type: Contract / Full-Time - This is a contract with the right to hire
TNT Staffing is seeking a Salesforce Administrator / Junior Scrum Master to support and enhance a Salesforce Service Cloud environment while assisting Agile teams with sprint planning and delivery. This role combines Salesforce administration, business process automation, reporting, user support, and Scrum facilitation in a fast-paced healthcare-focused environment.
<>Key Responsibilities
- Administer and maintain Salesforce Service Cloud, including user setup, security, profiles, permission sets, and system configuration.
- Configure custom objects, fields, page layouts, validation rules, workflows, and Flow automation.
- Manage data quality, imports/exports, duplicate prevention, and system health.
- Develop reports and dashboards to support business and executive decision-making.
- Partner with stakeholders to gather requirements and translate business needs into Salesforce solutions.
- Provide end-user support, training, troubleshooting, and documentation.
- Support AI-driven initiatives utilizing Microsoft Copilot and Claude.
- Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives.
- Manage Jira backlogs, user stories, and sprint deliverables.
<>Required Qualifications
- Salesforce Certified Administrator certification.
- 2-4 years of hands-on Salesforce Administration experience.
- Experience with Salesforce Service Cloud; Health Cloud experience is a plus.
- Strong knowledge of Flow Builder, security models, user management, and data administration.
- Hands-on experience with Jira, Confluence, and Agile/Scrum methodologies.
- Excellent communication and stakeholder management skills.
- Bachelor's degree required.
<>Preferred Qualifications
- Healthcare, Managed Care, Health Plan, Medicare, or Medicaid experience.
- Knowledge of HIPAA compliance requirements.
- Scrum Master or SAFe certification.
- Familiarity with ITIL and SDLC best practices.
<>Technical Skills
Salesforce Service Cloud, Salesforce Administration, Flow Builder, Reports & Dashboards, Data Loader, Security & Permissions, Jira, Confluence, Agile, Scrum, Health Cloud, Microsoft Copilot, Claude AI, Healthcare IT.
This is a fully remote position supporting enterprise Salesforce initiatives while helping Agile teams deliver continuous business value through two-week sprint cycles.
