SAP Retail Program Manager

Role : SAP Program Manager ( SAP IS Retail )
Location : Emeryville, CA (Hybrid)
Duration : 12 Months

Role Overview

As the IT Delivery Lead (SAP Retail) representing ITCI at a leading San Francisco-based retail client, you will act as the key bridge between client business stakeholders and offshore delivery teams.

You will own the end-to-end delivery of critical SAP Retail initiatives, ensuring programs are delivered on time, within scope, and aligned with enterprise business priorities in a high-growth environment.

This role requires strong SAP Retail expertise, excellent client-facing leadership, and a strong focus on business outcomes over task execution.

Key Responsibilities

Client Stakeholder Management & Communication

• Act as the primary onsite point of contact for IT and business leadership at the client organization.
• Translate complex technical concepts into clear, business-relevant insights.
• Manage stakeholder expectations and balance competing priorities effectively.
• Lead governance meetings, steering committee discussions, and executive status reporting.

End-to-End Program Delivery Ownership

• Drive programs with a focus on business value realization, not just delivery completion.
• Oversee project health including scope, schedule, budget, risks, and resource planning.
• Proactively identify and mitigate delivery risks and blockers.
• Ensure SAP solutions align with Finance, Supply Chain, Merchandising, and Retail Operations processes.

Onsite Offshore Delivery Coordination

• Collaborate closely with offshore delivery teams to ensure seamless execution across geographies.
• Convert business requirements into clear, actionable technical and functional specifications.
• Provide retail domain context to improve delivery quality and reduce rework.
• Ensure smooth communication and coordination across distributed teams.

Required Qualifications & Experience

• 6 8 years of strong hands-on experience in SAP Retail environments (SAP IS-Retail, S/4HANA Retail, Finance, Pricing, Inventory Management, etc.).
• Proven experience in client-facing roles within IT consulting or system integration environments.
• Strong track record in managing global onsite offshore delivery models.
• Experience engaging and influencing senior stakeholders (Director / VP level).
• Strong understanding of retail business processes including omnichannel commerce, supply chain, and store operations.

Preferred Skills

• SAP S/4HANA Retail transformation experience.
• Program management / PMO leadership experience.
• Strong communication, negotiation, and stakeholder management skills.
• Experience in large-scale enterprise retail transformation programs.