Apply Now

Technical Support Engineer - Architectural Lighting and Control Systems

Middleton, WI, US • Posted 12 hours ago • Updated 12 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

Lighting
Conflict Resolution
Computer Hardware
Mockups
Research and Development
Manufacturing Engineering
Sales
Customer Relationship Management (CRM)
Research
Product Development
IT Service Management
Professional Services
Phone Support
Field Service
Communication
Knowledge Management
Editing
Technical Writing
Software Packaging
Training
Technical Support
Adobe Acrobat
AutoCAD
Web Browsers
HTML
Microsoft Windows
Microsoft PowerPoint
Electronics
Electrical Engineering
Presentations
Writing
Organizational Skills
Reasoning
Management

Lighting
Conflict Resolution
Computer Hardware
Mockups
Research and Development
Manufacturing Engineering
Sales
Customer Relationship Management (CRM)
Research
Product Development
IT Service Management
Professional Services
Phone Support
Field Service
Communication
Knowledge Management
Editing
Technical Writing
Software Packaging
Training
Technical Support
Adobe Acrobat
AutoCAD
Web Browsers
HTML
Microsoft Windows
Microsoft PowerPoint
Electronics
Electrical Engineering
Presentations
Writing
Organizational Skills
Reasoning
Management

Summary

Do you have experience working with ETC lighting and control systems? Are you looking for a position that will offer challenges and where you will rarely have the same day twice? Are you a phenomenal communicator who also likes hands-on troubleshooting?

If you answered yes to the above, join the ETC Technical Services team today as our next Technical Support Engineer! This position will be located at our global headquarters in Middleton, WI. Qualified applicants will have excellent communication and conflict resolution skills, experience providing technical support, and familiarity with ETC's product lines.

ETC is proud to be 100% employee owned that offers an Employee Stock Ownership Plan (ESOP), generous paid time off and the opportunity to work with great people on a wide variety products used in entertainment, architectural, and other venues around the world! For questions, please contact Tracy Haggerty at or .

Representative Responsibilities:

Provide solutions to ongoing, complex customer issues
Research solutions to hardware and software applications using ETC and other manufacturer's equipment
Respond to technical emergencies, which require in-depth research, mockup, or troubleshooting
Provide onsite research and support for site-specific problems, which cannot be solved or reproduced at ETC
Coordinate with R&D and Manufacturing Engineering to resolve maintenance issues with current and obsolete products
Create Sales Orders, RMAs, Service Orders and provide CRM research resource.
Be a consultant for product development teams acting in concert with the Technical Services development team member, including advising on the Professional Services Plans
Be a technical resource to phone support, field service and other departments
Coordinate and maintain Technical Service communication
Maintain articles for Web Knowledge Management System
Create and edit technical documentation as necessary
Assist with the implementation of new software packages within TS, as needed
Acts as a training resource for the department
Other duties as assigned.
Complete special projects and requests in a timely fashion

Minimum Qualifications:

Bachelor's Degree or 8 years of comparable business experience in increasingly responsible positions in the related discipline
3 - 5 years technical support experience
Familiarity with MS Office, Adobe Acrobat, AutoCAD, Web browsers, HTML Coding, graphics software, Windows OS, Power Point
Technical and operational knowledge of ETC's equipment
Knowledge of technical theatre, electronics, and electrical theories, codes and practices
Knowledge of electronic diagnostic tools
Ability to think quickly, creatively, objectively and decisively
Ability to work well under pressure and defuse tense situations
Ability to work independently
Excellent presentation and interpersonal skills
Strong writing and organizational skills
Strong troubleshooting and deductive reasoning skills resulting in an ability to solve complex and non-obvious problems
Able to manage multiple tasks and priorities
Ability to drive an automobile and have an acceptable driving record
Able to travel
Ability to work weekend and evenings as required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90781584
Position Id: 25f17e3d8958c3bcd8f11caeb00af870
Posted 12 hours ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

No location provided

•

Today

About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to

Full-time

Manager, Technical Customer Support, Focused Services

Texas

•

Today

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, w

Full-time

USD 130,600.00 - 211,200.00 per year

Specialist, Field Support Engineering

Remote or Pennsylvania

•

Today

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien

Full-time

USD 90,000.00 - 110,000.00 per year

Manager, Technical Support - US

Remote

•

Today

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We're the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity

Full-time

USD 125,700.00 - 155,295.00 per year

Search all similar jobs

More jobs at ETC in Middleton, WI

Technical Support Engineer - Architectural Lighting and Control Systems

Dice Job Match Score™

Job Details

Skills

Summary

Similar Jobs