ServiceNow Architect

Dallas, TX, US • Posted 10 days ago • Updated 13 hours ago
Contract W2
Contract Independent
No Travel Required
On-site
$70 - $75/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Servicenow
  • Architecture
  • OOTB
  • ITSM
  • ITOM
  • CMDB
  • SECOPS
  • Virtual Agent

Summary

Role: ServiceNow Solutions Architect 

Location: Dallas, TX (Preferred) | Hybrid / US Remote

Work Authorization: No Restrictions.

 

ServiceNow Solutions Architect to lead and execute a large‑scale ITSM, ITOM & AI transformation aligned to an enterprise roadmap.

 

Responsibilities

  • Own end‑to‑end ServiceNow solution architecture across ITSM, CMDB/CSDM, ITOM, SecOps, Employee Center, and Virtual Agent
  • Translate business outcomes into scalable, OOTB‑first platform designs
  • Lead ITSM transformation with measurable ROI (MTTR, SLA compliance, automation, change success)
  • Drive CMDB and service modeling to enable service‑aware operations
  • Design and govern AI / Now Assist and automation adoption
  • Be hands‑on in delivery: design reviews, build guidance, testing, and go‑live support

 

Qualifications

  • 10+ years ITSM/ITOM/ITAM experience, 6+ years ServiceNow
  • Strong expertise in Incident, Problem, Change, Request, and Major Incident Management
  • Proven experience with CMDB, CSDM, and Service Mapping
  • Experience with Virtual Agent, Employee Center, AI/automation
  • Ability to balance strategy and execution

 

Nice to Have

  • ServiceNow certifications (CTA, CMA)
  • Experience with observability integrations and KCS practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90838445
  • Position Id: 8893668
  • Posted 10 days ago
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