Salesforce Solution Architect

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Role Overview

We are seeking a highly accomplished Salesforce Solution Architect with deep technical expertise, strong business acumen, and proven experience in pre-sales and proposal solutioning. This role is critical in translating complex business requirements into scalable, secure, and high-performing Salesforce solutions while shaping technical direction and influencing stakeholders at all levels.

The ideal candidate brings 10+ years of Salesforce experience, including 5+ years in an architect role, exceptional communication skills, and the ability to lead solution design from concept through delivery.

Key Responsibilities

Solution Architecture & Design

• Own end-to-end Salesforce solution architecture across Sales, Service, Experience, Marketing, and Platform capabilities
• Design secure, scalable, and resilient multi-cloud Salesforce solutions aligned to enterprise architecture standards
• Define integration patterns using REST/SOAP APIs, middleware, event-driven architectures, and data migration strategies
• Ensure adherence to Salesforce best practices, performance optimization, and governance models

Proposal & Pre-Sales Leadership

• Lead technical solutioning for RFPs, RFIs, and proposals, collaborating closely with sales and delivery leadership
• Create high-impact solution narratives, architecture diagrams, effort estimates, and risk mitigation strategies
• Participate in client presentations, technical workshops, and solution walkthroughs as a trusted advisor
• Evaluate feasibility, complexity, and cost while balancing innovation with delivery practicality

Stakeholder & Communication Excellence

• Engage senior client stakeholders to understand strategic business needs and translate them into technical solutions
• Communicate complex technical concepts clearly to both technical and non-technical audiences
• Act as the primary technical escalation point during solution design and delivery phases

Technical & Delivery Leadership

• Guide development teams through architecture decisions, design reviews, and implementation best practices
• Perform solution governance, code quality reviews, and architectural validations
• Mentor architects, developers, and technical leads across projects
• Support continuous improvement through reusable frameworks, accelerators, and reference architectures

Required Experience & Skills

Salesforce Expertise

• 10+ years of hands-on Salesforce experience, with 5+ years as a Solution/Technical Architect
• Strong expertise across Salesforce clouds: Sales Cloud, Service Cloud, Experience Cloud Platform (Apex, LWC, Flows, DevOps)
• Deep understanding of Salesforce security, data model design, sharing, and compliance

Architecture & Integration

• Proven experience designing enterprise-scale Salesforce architectures
• Strong integration experience using APIs, middleware (MuleSoft preferred), and external systems
• Expertise in data migration, large data volumes, and performance tuning

Pre-Sales & Proposal Experience

• Demonstrated success in proposal solutioning and technical pre-sales activities
• Ability to create compelling solution artifacts and influence win strategies
• Strong estimation, scoping, and risk assessment skills

Communication & Leadership

• Exceptional written and verbal communication skills
• Executive presence with the ability to influence technical and business decision-makers
• Strong leadership, mentoring, and cross-team collaboration abilities

Certifications (Preferred)

• Salesforce Certified Technical Architect (CTA) or progress toward CTA
• Salesforce Certified Application Architect / System Architect
• Salesforce Cloud Consultant certifications

What We Offer

• Opportunity to architect high-impact, enterprise-scale Salesforce solutions
• Strategic involvement in proposal winning and client transformation journeys
• Collaborative, growth-oriented environment with leadership visibility
• Competitive compensation and benefits aligned to senior expertise

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.