Job Title : Release Management SME
Location : Remote
JD :
Remote role
Release Management SME
• 3+ years of hands-on Release Management experience in complex enterprise technology environments.
• ITIL Foundation certification preferred.
• Working knowledge of Release Management and related ITSM processes, including Change Management, Incident Management, Problem Management, and Configuration Management.
• Hands-on experience using ServiceNow for Release Management, release planning, tracking, reporting, and analysis.
• Demonstrated experience coordinating complex applications, infrastructure, and/or network releases involving multiple technical teams and dependencies.
• Experience with release readiness, deployment planning, validation, scheduling, risk management, rollback planning, and post-release reviews.
• Ability to analyze failed releases, unplanned rollbacks, release-related incidents, and performance trends and translate findings into corrective and preventive actions.
• Strong understanding of enterprise application and infrastructure environments, with awareness of network, cloud, platform, and service dependencies.
• Strong understanding of governance, controls, and operational risk associated with implementing releases in large enterprise environments.
• Strong Microsoft Office skills, including Excel, PowerPoint, and Word, with the ability to develop management-level reporting and presentations.
• Strong written and verbal communication skills, including the ability to communicate release status, risks, issues, and recommendations to technical teams and leadership.
• Strong partnership and collaboration skills with the ability to work across SIAM, SMO, HPE IT teams, SI partners, and technical organizations.
• Experience working in multi-provider or SI environments is strongly preferred.
• Working knowledge of SLAs, CSLs, KPIs, contractual performance measures, and service reporting preferred.
• Experience with additional enterprise release, deployment, DevOps, or application lifecycle management tools preferred.
• Understanding of integrations between ServiceNow and release, CI/CD, deployment, DevOps, and reporting platforms preferred.
• Experience using Microsoft 365 Copilot, Copilot agents, ChatGPT, or other Generative AI technologies to support analysis, reporting, automation, or service management activities preferred.
• Demonstrated thought leadership with the ability to work independently, identify improvement opportunities, challenge ineffective practices, and recommend practical solutions.
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline preferred, or equivalent relevant professional experience.
• Where applicable based on work location and local requirements, ability to work from an office at least three days per week is preferred.
Roles & Responsibilities
• Support the planning, coordination, and execution of application, infrastructure, network, and other technology releases while minimizing operational and business disruption.
• Provide dedicated Release Management support for the planning, implementation, and stabilization of releases.
• Work with the SMO Global Process Owner to ensure releases are executed in accordance with established Release Management processes, policies, governance, and controls.
• Provide oversight of release readiness, including required testing, validation, implementation planning, communications, approvals, and signoffs prior to deployment.
• Coordinate release schedules and activities across HPE IT teams, SI partners, technical teams, and other dependent services.
• Identify release conflicts, dependencies, risks, resource constraints, and scheduling concerns and drive appropriate actions or escalations.
• Track and analyze release performance, including failed releases, unplanned rollbacks, release-related incidents, and other indicators of release quality and stability.
• Facilitate post-release reviews for significant or unsuccessful releases to identify lessons learned, corrective actions, and opportunities for improvement.
• Work with SIAM to identify and address SI partner release performance issues, recurring concerns, process gaps, and areas requiring corrective action.
• Support SIAM governance of SI partner Release Management obligations, including applicable SLAs, CSLs, KPIs, reporting requirements, and contractual commitments.
• Develop and maintain release schedules, status reporting, performance metrics, dashboards, and management communications.
• Promote consistent Release Management practices across SI partners and technology teams.
• Work with the SMO Global Process Owner to identify opportunities to use AI and automation to improve release planning, readiness, risk identification, reporting, governance, and operational efficiency.
• Identify opportunities to improve Release Management processes, tools, integrations, reporting, and controls through continual improvement.
Skills: Automated Release Management
Experience Required: 8-10
Interested candidates share updated resumes geo at galaxyitech dot com
