IT Service Desk Analyst

We are seeking an entry-level IT Helpdesk Technician to support end users in a Windows-based environment. This role is ideal for someone starting their IT career who is eager to build technical skills while providing excellent customer service.

Responsibilities

• Provide first-level (Tier 1) technical support for end users via phone, email, and ticketing system
• Troubleshoot and resolve basic issues related to Windows 10/11, Microsoft Office, and standard desktop applications
• Assist with password resets, account unlocks, and basic user management in Active Directory
• Set up, configure, and deploy desktops, laptops, printers, and other peripherals
• Support common IT issues such as network connectivity, VPN access, printers, and mobile devices
• Document incidents, resolutions, and troubleshooting steps in the ticketing system
• Escalate more complex issues to senior IT staff as needed
• Assist with onboarding/offboarding processes, including device setup and user account creation

Qualifications

• 0-2 years of experience in IT support, helpdesk, or customer service (internships or coursework acceptable)
• Basic knowledge of Windows operating systems (Windows 10/11)
• Familiarity with Microsoft Office (Outlook, Word, Excel, Teams)
• Understanding of basic hardware (PCs, laptops, printers) and troubleshooting concepts
• Exposure to Active Directory or similar user/account management tools is a plus
• Strong communication skills and a customer-service mindset
• Ability to learn quickly and work in a fast-paced environment

Preferred (Nice to Have)

• CompTIA A+ certification or working toward certification
• Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
• Basic understanding of networking concepts (Wi-Fi, IP, VPN)

Job Type & Location
This is a Contract position based out of Oshkosh, WI.
Pay and Benefits
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Oshkosh,WI.
Application Deadline
This position is anticipated to close on Jun 27, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.