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Cloud Engineer (Managed Services)

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Independent

Remote

$80/hr

Vaco by Highspring

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Summary

Cloud Engineer (Managed Services)
DETAILS
Location: Remote
Position Type: 6M C2H
Hourly / Salary: BOE!

JOB SUMMARY
Vaco is currently seeking a Cloud Engineer (Managed Services) for a 6M C2H opportunity that is remote. The Cloud Engineer (Managed Services) will be accountable for the ongoing operation, administration, monitoring, support, and continual optimization of customer cloud environments across major public cloud platforms including Azure, AWS, Google Cloud Platform, and OCI. The Cloud Engineer (Managed Services) will focus on core cloud operations, service delivery, governance compliance, handling incidents / requests / changes, maintaining documentation, and clear customer communications. While automation, DevOps practices, and reliability engineering are part of the role, it is applied primarily to enhancing operational efficiency, consistency, and scalability. The Cloud Engineer (Managed Services) will manage routine and moderately complex operational tasks and troubleshooting, where more advanced, high-risk, or architecture-intensive work is escalated to senior engineers or architects, as needed.

Cloud Operations / Support – Monitoring / Supporting Cloud Infrastructure / Platform Services / Operational Tooling Across Customer Environments
Incident / Request Management – Responding to Incidents / Service Requests / Alerts / Escalations | Triage / Troubleshooting / Service Restoration / Resolution Follow-Through
Operational Tasks / Change Execution – Executing Standard Changes / Recurring Tasks | Provisioning / Deprovisioning / Access Changes / Maintenance / Backup Validation / Patching / Platform Hygiene
Cloud Administration – Administering Resources Across Compute / Storage / Networking / Identity / Security / Governance within Major Cloud Platforms
ITSM Process Adherence – Following ITSM Practices (Incident / Request / Change / Escalation / Documentation / Customer Communication) in Alignment with Service Expectations
Customer Engagement – Professionally Participating in Customer Meetings / Status Calls / Service Reviews
Cross-Functional Collaboration – Working with Team Leads / Engineers / Architects / Service Delivery Teams to Resolve Issues / Complete Operational Work
Monitoring / Compliance Support – Monitoring / Alerting / Tagging / Policy Management / Cost Visibility / Compliance Activities
Automation / Tooling – Utilizing Scripting / Automation / AI Tools | Improving Consistency / Reduce Manual Effort | DevOps / SRE Tooling Exposure (strongly preferred)
On-Call / After-Hours Support – Participating in On-Call Rotation | Supporting After-Hours / Weekend Work for Incidents / Maintenance / Approved Changes
Troubleshooting / Issue Ownership – Troubleshoot / Own Issues in Live Production Environments
Time Management / Prioritization – Managing Competing Tickets / Tasks Effectively Across Multiple Customers and/or Workstreams while Meeting Commitments
Documentation / Process Discipline – Maintaining Strong Documentation Standards with Attention to Detail | Adherence to Change Control / Operational Processes
Identity / Access Management (working knowledge) – Applying IAM Concepts | RBAC / Least Privilege / Security Groups / Firewall Concepts / DNS / Core Networking Fundamentals
Monitoring / ITSM Fundamentals (familiarity) – Monitoring / Alerting / Logging / Event Response | Core ITSM Disciplines in Managed Cloud Environments
Independence / Team Collaboration – Escalating Appropriately | Collaborating Across Internal / External Teams
DevOps / SRE Exposure (foundational knowledge) – Source Control / Pipelines / IaC / Observability | Related DevOps / SRE Concepts (supporting skillset)

JOB REQUIREMENTS

IT Infrastructure / Cloud Operations (3+ years) – Customer-Facing Support in IT Infrastructure / Cloud Operations / Systems Administration / Managed Services Support
Cloud Platform Operations (hands-on) – Supporting Major Cloud Platforms (Azure / AWS / OCI / Google Cloud Platform) | Strong Operational Capability
Production Support Experience – Supporting Incidents / Requests / Changes / Recurring Administration Activities in Live Production Environments
Server / Networking Fundamentals (familiarity) – Windows and/or Linux Server Operations / Identity and Access Concepts / Networking Fundamentals / Monitoring Tools
Managed Services / Multi-Customer Environment – Experience in Managed Services / Consulting / Multi-Customer Support Environments | Additional Cloud Exposure (preferred)
Automation / Scripting – Utilizing PowerShell / Python / Bash / IaC / CI/CD / Other Automation Tooling to Support Cloud Operations

PREFERRED (not resuired)

Certifications (Preferred) – Relevant Cloud / Operations / Platform Certifications

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 476520
Posted 3 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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