Tier 2 Deskside/System Technician--Rockville, MD -- 6 months, contract possible extn.
onsite/some remote.
Candidate needs to work onsite in Rockville, MD or Bluemont, VA. Some travel will be required between HQ (Rockville, MD) and Mount Weather (Bluemont, VA) locations (whenever needed).
Public Trust Security Clearance prior to start (may take anywhere between 1-4 months from submission to the customers security organization).
Due to contract requirements, U.S. Citizenship OR U.S. Permanent Residence is required.
Required Qualifications:
Bachelor s degree with 3+ years of relevant prior experience or required duration of relevant experience in lieu of degree in the following areas.
Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 and 11 Image for end users use and in support of the IT is operating environment, including a brief tutorial to familiarize the user with devices.
Support experience in the following (not required but considered a plus): software testing, system administration, IT operations, enterprise IT environments, patch deployment and validation, and test automation frameworks is beneficial.
Certifications or proficient in the following areas (not required but considered a plus): CompTIA A+, Security+, and/or Network; Microsoft Cortication s.
Able to become certified in ITIL 4 Foundation.
Strong analytical and troubleshooting skills to diagnose patch-related issues.
Attention to detail to identify software bugs, security vulnerabilities, and system inconsistencies.
Excellent documentation skills to document trouble tickets and failed patch deployments to support teams. Troubleshoot and provide remediation results to leadership as needed.
Excellent customer communication skills.
Ensuring workstations are compliant with all security patches and requirements.
Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk.
Break/Fix support for end-user computer devices.
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