Location: Annapolis, MD
Duration: 5 Years
RESOURCE QUALIFICATIONS:
a. Bachelor's degree from an accredited university.
Resources to have the following qualifications:
a. At least five (5) years' experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
b. At least three (3) years' experience with developing technical documentation.
RESOURCE(S) SKILLS, EXPERIENCE, & CAPABILITIES:
a. Experience with:
(1) Developing and delivering in person Instructor Led training for commercially available and proprietary software.
(2) Delivering customer training programs using adult learning principles to individuals and groups of users.
(3) Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
(4) Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.
b. Ability to:
(1) Use methodologies to plan, track, and deliver high quality technical training.
(2) Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
(3) Develop video and interactive recorded training to support technical processes.
(4) Coordinate multiple tasks, resources, and stakeholders effectively.
(5) Organize and manage time effectively to handle concurrent training initiatives and deadlines.
c. Knowledge of:
(1) Customer service standards when interacting with internal and external Subject Matter Experts.
(2) Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
(3) Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.
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