Position: Product Manager (Merchant Services & CRM)
Location: Chandler, AZ (Hybrid - 3 days onsite)
Duration: 24+ months (possible full-time conversion)
Job ID: 175525
Job Overview: We are seeking an experienced Product Manager to support a CRM-based relationship platform used by banks to deliver merchant services and business banking capabilities. This role focuses on building new capabilities for net-new service customers while enhancing existing functionality used across multiple lines of business. The ideal candidate will bring a strong blend of product management, CRM experience, and firsthand business banking or merchant services knowledge. This individual will lead a Scrum team, work closely with line-of-business (LOB) partners, and drive prioritization, delivery, and continuous improvement across the broader CRM ecosystem.
Responsibilities: - Serve as the Product Manager for a CRM-based relationship platform supporting merchant services and business banking.
- Lead a Scrum team responsible for developing, enhancing, and maintaining Salesforce-based capabilities.
- Partner closely with Lines of Business (LOB) to gather requirements, prioritize features, and identify and manage defects.
- Drive product roadmaps that support net-new service customers while maintaining shared capabilities used across teams.
- Work across the broader CRM organization to ensure alignment, reuse of capabilities, and avoidance of duplication.
- Act as a consultative partner to business stakeholders, helping them understand capabilities, options, and recommended paths forward.
- Facilitate feedback loops with bankers and merchant-facing teams to ensure solutions meet real-world needs.
- Balance strategic product vision with hands-on execution to drive measurable results.
Qualifications: - 5-6 years of relevant experience in digital product management, CRM platforms, or related roles.
- Experience in business banking and/or merchant services strongly preferred.
- Demonstrated experience leading Agile/Scrum teams.
- Proven ability to engage, influence, and collaborate with LOB partners and cross-functional stakeholders.
- Strong relationship-building and consultative skills.
- Ability to prioritize effectively across competing business needs.
Preferred Qualifications: - Salesforce platform experience highly desirable.
- Prior banker, merchant-facing, or merchant customer management experience.
- Experience building or enhancing CRM platforms used by multiple teams or business units.
- Background working in financial services environments.
Key Competencies & Attributes: - Relationship-driven and collaborative leadership style.
- Results-oriented with a strong sense of ownership.
- Comfortable engaging directly with bankers and merchant stakeholders.
- Eager, curious, and highly engaged in driving product outcomes.
- Able to translate business needs into actionable product direction.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
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Pay Range: $55 - $58 /Hour on W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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