*K12 Delivery Specialist*

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details

Job Title: K12 Delivery Specialist

Location: Reston, VA - Remote

Duration: Temporary Contract

Responsibilities:

As a K12 Delivery Specialist within ADO, you are responsible for supporting implementation of a state s SAT and PSAT assessment program. You will be an escalation point of contact for the state s district and school test coordinators as they prepare and then deliver their assessments. The K12 Delivery Specialist works closely with key ADO and Customer Experience partners to ensure a successful test administration at every eligible school in contract states. This includes providing trainings to district and school stakeholders and managing escalations from these stakeholders in a timely manner and within the specified guidelines for states as well as the policies of various internal departments.

You will be most successful in this role if you are a hands-on, flexible delivery specialist who is willing to go above and beyond to support customers and find resolutions to issues.

In this role, you will:

Provide Assessment Delivery Support (65%)

• Serve as business contact between the schools and districts and internal teams to address and resolve exceptions and/or escalated cases.
• Establish a strong relationship with SDP and other stakeholders.
• Act as SAT and PSAT subject matter expert to provide guidance to district and school test coordinators.
• Conduct proactive readiness outreach to prepare schools and districts for administering digital tests.
• Act as a voice of the customer during policy, process, and solutioning discussions.
• Lead and deliver all contractually required training sessions and remote office hours as needed with schools and districts.
• Respond to district and school inquiries via email and phone, providing on-site support as needed. Escalate issues to your manager or the SDP District POC as appropriate.
• Work within aggressive timelines and with extremely sensitive test administration-impacting cases.
• Design and implement manual processes to implement workarounds for exceptions and edge cases, as needed.
• Make recommendations to streamline or automate manual processes.
• When necessary, provide manual support for data entry and exceptions.
• Assist SDP District POC and your manager with risk and issue management.
• Manage interactions with Tech Support, ADO Deliver, Services for Students with Disabilities, and Customer Engagement to ensure timely resolution of issues.

Facilitate Communication between Schools and Districts and (20%)

• Communicate formally and informally about the assessment(s) and its status to people within SDP and ADO teams.
• Conduct trainings and other white glove support on behalf of SDP and ADO.

Develop Processes and Methods of Continuous Improvement (15%)

• Identify patterns and trends in customer needs and propose solutions related to operational workarounds, field-level pinch points, and ideal approaches for delivering trainings and handling escalations.
• Contribute to process recommendations and assist in implementing for future administrations.
• Perform ad-hoc duties or tasks as assigned.

About You

• 3-5 years of related work experience in K-12 educational technology, training, assessment industry, and/or K-12 school/state/central office experience.
• Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
• Experience developing and leading training workshops and webinars.
• Ability to take initiative and contribute to building a stronger assessment program.
• Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
• Experience with AI Tools (Claude) to develop tactical solutions.
• A strong desire to learn and improve, and continuously enhancing customer engagement by leveraging feedback.
• The ability to effectively coordinate multiple responsibilities simultaneously, with a fast, flexible, cooperative work style and the ability to reprioritize as needed.
• Comfort working in ambiguity and displaying evidence of the ability to create clarity and a path forward.
• The ability to travel up to 50% of your time to school and/or district locations.

Exceptional candidates can effectively speak to:

• 3-5 years of related experience in K-12 education, assessment, or educational technology.
• Excellent organizational and communication skills with a keen eye for detail.
• Experience with productivity and collaboration tools such as Microsoft Office, Salesforce, and Smartsheet.
• Experience with AI Tools (Claude).
• Ability to navigate multiple priorities in fast-moving environments.

All roles require:

• A passion for expanding educational and career opportunities and mission-driven work.
• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.
• Clear and concise communication skills, written and verbal.
• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.
• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.
• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
• Authorization to work in the United States.

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to Govind(dot)nikhil AT kellton.com, Phone 63.0 68. 9. 29. 60 (-1062-)

Thanks for all your time!