Sr Application Support Engineer

Job#: 3026723

Job Description:
Sr Application Support Engineer

Location: Austin, TX (onsite)

Schedule: 4 days/week, 10-hour shifts (Monday-Friday, normal business hours)

Employment Type: Contract (9 months, potential to extend OR Convert)
Role Overview

This role supports a large-scale, global retail technology platform that serves hundreds of millions of customers worldwide. The team is responsible for maintaining high availability and serves as the first line of incident response when customer-impacting issues occur.

The mission is to make incidents shorter, less frequent, and less severe by combining disciplined incident management with strong engineering and tooling improvements. The work directly impacts real customers at massive scale.

The environment is complex and constantly evolving, operating across dozens of regions and consisting of thousands of cloud-based services maintained by large, distributed engineering organizations. Engineers in this role are expected to respond quickly during incidents, coordinate across teams, and drive long-term improvements that prevent repeat issues.
Team & Work Environment

• Part of a globally distributed team of 20+ engineers across Austin, Dublin, and Sydney
• Global coverage is achieved through regional staffing (not individual on-call rotations)
• No on-call
• Structured 4x10 schedule within normal weekday business hours
• Mix of modern cloud services and legacy systems, with significant scale and interdependencies
• Observability and tooling include a combination of internal and third-party solutions

What You'll Do

• Drive the resolution of high-visibility, customer-impacting incidents
• Lead and coordinate incident response calls, ensuring clear communication and accountability
• Debug complex issues across distributed systems (application, service-to-service, infrastructure, networking)
• Perform root cause analysis and translate findings into actionable improvements
• Design, build, and enhance tooling and automation to improve detection, response, and reliability
• Create and maintain documentation, runbooks, and standard operating procedures
• Participate in Agile project work to evolve systems, tools, and operational processes
• Mentor peers by sharing technical and operational best practices

Basic Qualifications

• Bachelor's degree in Computer Science or a related field (or equivalent experience)
• Relevant, non-internship experience in software development
• Experience with at least one modern object-oriented programming language (e.g., Java, C++, Python)
• Proven track record of shipping and supporting large, complex, scalable systems
• Experience following professional software engineering best practices, including:
  • Agile development
  • Code reviews and coding standards
  • Source control management
  • Build, test, and deployment pipelines
  • Operational ownership of production systems

Preferred Qualifications

• Strong analytical and problem-solving skills
• Demonstrated leadership and ability to operate effectively under pressure
• Excellent communication skills with both technical and non-technical stakeholders
• Confidence running and managing large incident response calls
• Experience troubleshooting distributed systems and networking concepts
• Experience operating in large-scale cloud environments
• Familiarity with reliability engineering, observability, and automation concepts
• Experience building or improving internal tools for operational efficiency

Who This Role Is For

This role is best suited for senior-level engineers who:

• Are comfortable leading incidents, not just participating in them
• Have written production software and understand system design tradeoffs
• Have operated large distributed systems in real-world production environments
• Communicate clearly, stay calm under pressure, and can drive alignment across teams
• Enjoy working in complex, non-standard environments where impact is high

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.