Customer Service Go-Live Representative

*We are looking to set up interviews as early as this week*
Contract / Project runs from Tuesday 5/26 - Friday 6/26.
Job Description
Our client is implementing UKG Workforce Pro platform-including Timekeeping, Advanced Scheduling, Leave Management, and Labor Productivity-across our network of 21 locations across the state of Michigan. TEKsystems will deliver in-person, helpdesk-style teams, AKA Tabletop Support. These Tabletop Support teams will support the UKG Go-Live by providing in-person and one-on-one support to team members, focusing on. This support deployment will span a 30-day period surrounding the Go-Live event. They are expected to work in 4- or 8-hour shifts across the state of Michigan at their major locations, HQ offices, and other sites.
Job Responsibilities:
- Team Introduction & Go-Live Awareness: Tabletop Support teams will introduce themselves and the new UKG application to employees, building awareness and excitement around the Go-Live event.
- Mobile Application Installation & Configuration: Assist employees with installing and configuring the UKG Mobile App on their personal and/or work-issued smartphones, ensuring all necessary permissions, device compatibility, and initial sign-in workflows are successfully completed.
- Technical Support (First Point of Contact): Provide walk-up troubleshooting for common issues, such as difficulties with the mobile app, problems signing into UKG, or using the physical timeclocks. Deliver clear, jargon-free guidance to a diverse user base.
- Escalation Protocol: Identify and promptly escalate issues requiring additional expertise to the appropriate Payroll, HR, Advanced Scheduling, or Digital Services Service Desks, adhering to established escalation pathways and documentation standards.
- Participate in the Documentation & Communication Feedback Loop: Document, categorize, and summarize user interactions and reported issues in a systematic fashion. Support the development of daily communications (e.g., FAQs, tip sheets, alerts) to proactively address widespread concerns and contribute to a robust 360-degree feedback loop.
This is a heavy customer service role where we will be providing white glove service across various locations. Must present well, have exceptional communication skills and be reliable.
*Please apply if you're interested in hearing more about the opportunity and if you feel you're capable of completing any of these job duties*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Job Type & Location
This is a Contract position based out of Ludington, MI.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Ludington,MI.
Application Deadline
This position is anticipated to close on May 6, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.