Blue Yonder WMS / Support Specialist

Blue Yonder WMS / Support Specialist

Introduction

We are looking for a skilled Blue Yonder / RedPrairie WMS Technical Lead to join our team. As a Support Specialist, you will be responsible for providing technical support for warehouse management operations, troubleshooting production incidents, optimizing systems, and ensuring smooth operations across the distribution network.

Responsibilities

• Serve as the primary technical contact for WMS operations and production support.
• Troubleshoot and resolve critical WMS incidents within defined SLAs.
• Develop, debug and optimize MOCA commands, triggers and workflows.
• Maintain integrations between WMS and ERP, transportation, automation, and external systems.
• Configure and enhance DDA screens and Page Builder components.
• Monitor system performance and optimize queries, interfaces, and batch processes.
• Perform root-cause analysis and implement permanent corrective solutions.
• Support deployments, upgrades, testing, and change-management activities.
• Maintain high availability and uptime across the distribution network.
• Coordinate with warehouse operations, infrastructure, database, and application teams.
• Prepare technical documentation, support procedures, and knowledge-transfer materials.

Requirements

• Blue Yonder WMS
• Legacy RedPrairie WMS 2009/2012
• Advanced MOCA architecture and development
• RedPrairie Integrator
• DDA screen configuration and adjustments
• Page Builder development and customization

Preferred Qualifications

• Experience supporting high-volume, multi-site distribution environments.
• Strong understanding of inbound, outbound, inventory, and warehouse execution processes.
• Experience with Oracle or SQL Server databases and Unix/Linux environments.
• Knowledge of MHE, WCS, ERP, TMS, EDI, and API integrations.
• Strong communication, analytical, and production-support skills.