Firm Summary White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.
With lawyers and staff operating from more than 47 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.
It's not just about our global network of offices and shared services centers; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.
Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.
Position Summary Are you ready to make your mark as part of our Innovation and AI Team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one.
The Manager of Innovation & AI serves as a strategic catalyst within White & Case's award-winning Innovation & AI team, driving the firm's vision to redefine legal technology leadership.
This role is responsible for evaluating, implementing, and accelerating the adoption of cutting-edge technology and AI solutions, ensuring the firm remains at the forefront of industry advancement.
By partnering with cross-functional experts and the broader Practice Solutions team, the Manager spearheads transformative initiatives - spanning internal and client-facing consultancy opportunities focused on innovation and AI - that deliver measurable impact across practice groups and offices.
Through the orchestration and optimisation of attorney workflows, this position enables the firm to achieve strategic objectives with rigor and agility, reinforcing White & Case's unwavering commitment to operational excellence and continuous innovation.
Duties and Accountabilities 1 Client Innovation, Advisory & Thought Leadership
- Act as a trusted innovation adviser to clients, supporting strategic conversations on AI, legal technology, and new delivery models in line with the Firm's Client Innovation Strategy.
- Represent the Firm externally through conferences, roundtables, publications, and social channels, building its reputation as a market-leading innovator.
- Produce high-impact client- and firm-facing materials (presentations, reports, playbooks, demos) that translate emerging technology into practical legal value.
Practice Engagement & Demand Shaping
- Build deep relationships with regional and global practice groups, acting as a strategic partner for their innovation priorities.
- Shape, qualify, and structure innovation opportunities using the Firm's frameworks to ensure alignment with firmwide strategy, client needs, and commercial goals.
- Capture and prioritise practice requirements, feeding a coherent, evidence-based pipeline into the wider Practice Solutions teams.
Solution Design & Delivery
- Advise lawyers, legal operations teams, and clients on the optimal use of technology and AI across matters, including contract automation, document review, transaction management, and knowledge workflows.
- Translate legal use cases into solution designs, working with product, engineering, and vendors to ensure fit for purpose and scalability.
- Oversee end-to-end delivery of innovation initiatives and client programmes, ensuring quality, timelines, and stakeholder satisfaction.
Technology Enablement & Adoption
- Lead or support the evaluation, selection, implementation, and rollout of new technologies, with a strong focus on AI platforms and data-driven tools.
- Coordinate across IT, Information Security, Procurement, Knowledge, and Risk to ensure solutions are secure, compliant, and commercially viable.
- Drive adoption by embedding tools into real matters, training teams, and identifying high-value use cases.
Operational & Programme Ownership
- Take accountability for the performance of live lawyer- and client-facing innovation programmes, including delivery, resourcing, and continuous improvement.
- Track usage, outcomes, and client feedback to refine solutions and demonstrate value.
- Manage dependencies and risks across multiple concurrent initiatives.
Commercial & Strategic Accountability
- Support business cases and ROI tracking for innovation investments.
- Ensure initiatives contribute to revenue growth, margin improvement, client retention, or strategic differentiation.
- Maintain visibility over the innovation pipeline, recommending where to invest, pause, or stop.
Governance, Risk & Standards
- Ensure all innovation activity complies with firm policies on data protection, confidentiality, AI governance, and client obligations.
- Apply consistent triage, approval, and escalation processes for new ideas and client requests.
- Document learnings, playbooks, and standards to enable repeatable delivery at scale.
Global Collaboration
- Work across offices and regions, including international travel where required, to support clients, practices, and strategic initiatives.
Qualifications, Experience, and Skills Qualifications & Experience
- Bachelor's degree in Law, Computer Science, Business, or a related discipline; postgraduate or professional qualifications in technology, data, or innovation are a plus.
- Experience in legal innovation, management consulting, legaltech, or technology-enabled professional services, ideally within a global law firm, Big Four or MBB, or comparable advisory environment.
- Demonstrated experience delivering client-facing programmes or advisory engagements involving technology, change, or new service models.
- Strong understanding of AI and data-driven technologies, particularly Generative AI and their application to legal and professional-services workflows.
Core Skills
- Client advisory & stakeholder management - ability to operate credibly with partners, lawyers, clients, and senior business services leaders as a trusted adviser.
- Solution design & delivery - able to translate legal and business problems into technology-enabled solutions, and to manage those solutions through design, build, rollout, and adoption.
- Change & adoption leadership - proven capability to drive behavioural change, embed new tools into day-to-day work, and sustain adoption at scale.
- Commercial & strategic thinking - comfortable developing business cases, tracking value, and aligning innovation initiatives to revenue, margin, and client outcomes.
- Project & programme management - able to run multiple complex initiatives concurrently, managing scope, risk, dependencies, and delivery.
- Technology & Vendor Capability - experience working with enterprise software, AI platforms, and legaltech vendors, including selection, contracting, implementation, and ongoing relationship management; ability to test, evaluate, and provide structured feedback on new technologies in real legal-matter contexts.
Communication & Influence
- Excellent written and verbal communication skills, with the ability to translate technical concepts into practical, lawyer- and client-relevant insights.
- Comfortable producing high-quality client and leadership-level materials, including presentations, reports, and thought leadership.
Governance, Risk & Ethics
- Understanding of data protection, confidentiality, and ethical considerations relating to AI and legal technology in a regulated professional-services environment.
- Ability to operate within governance frameworks while still driving pace, experimentation, and innovation.
Essential Job Requirements - Strong analytical and conceptual capability, with the ability to understand complex legal, commercial, and technological problems and frame them into clear, actionable solutions.
- Commercially minded, with a clear understanding of how professional services firms create value, generate revenue, and protect margin.
- Strategic perspective, able to balance short-term client delivery with long-term platform, capability, and firmwide priorities.
- Exceptional communication and influencing skills, including the ability to engage credibly with partners, clients, senior business services leaders, and technology teams.
- Strong negotiation and stakeholder-management capability, able to align diverse interests and drive decisions in ambiguous environments.
- Excellent programme and time management, able to run multiple complex initiatives simultaneously while meeting deadlines and maintaining quality.
- Sound professional judgment, including when to escalate, when to say no, and how to manage risk in a client-facing environment.
- High level of personal ownership and initiative, with the confidence to operate autonomously and take accountability for outcomes.
- Collaborative mindset, able to work across practices, regions, and functions to deliver shared objectives.
- Client-centric orientation, with experience or aptitude for managing client relationships and delivering high-quality advisory and delivery outcomes.
- Creative and solution-oriented, able to challenge the status quo while remaining pragmatic and execution-focused.
- Strong attention to detail and execution discipline, ensuring that innovative ideas translate into reliable, repeatable delivery.
- Resilient under pressure, able to perform in high-stakes, time-critical, and fast-moving environments.
- Experience in a professional services or regulated environment, ideally in or alongside a global law firm.
- Comfort working with senior stakeholders, including partners and executives, with minimal supervision.
- Fluent in English; international experience or a global working mindset is an advantage.
Other - This role is based in the New York office.
- This role reports to the Senior Manager of Innovation & AI
Note to Recruitment Agencies Our Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.
Equal Opportunities White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact .
Benefits White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.
1 The firm may modify and amend this job description at any time in its sole discretion. Nothing herein creates a contract of employment or modifies the at-will nature of employment.
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