Senior Incident Management Systems Analyst

Remote • Posted 2 hours ago • Updated 2 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

No Travel Required

Remote

Depends on Experience

VDart, Inc.

Fitment

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Job Details

Skills

ServiceNow
Incident management
ITIL V4

Summary

Role: Senior Incident Management Systems Analyst

Work location: Halifax, NS (Remote)

Type: Contract

Description

We are seeking a Senior Incident Management Systems Analyst to support the evolution and maturity of our Incident Management Practice. This role is responsible for improving Incident Management processes, automating manual activities, and driving strategies that reduce incident frequency and impact across IT.
The ideal candidate brings deep experience in ITIL v4 Incident Management, strong process design and analytical skills, and the ability to translate improvement strategy into practical, scalable solutions. While ServiceNow and supporting tools are key enablers, the primary focus of this role is process effectiveness, operational efficiency, and measurable improvement outcomes.

Key Responsibilities

Design and implement improvements across the full Incident Management lifecycle aligned to ITIL v4.
Improve incident coordination and communication implementing Service Operations Workspace, Statuspage, Zoom, and Microsoft Teams.
Identify and eliminate manual or inefficient Incident Management activities through automation.
Drive standardization and governance of Incident Management practices across IT.
Translate process and policy requirements into enabling platform solutions (primarily ServiceNow).

Required Qualifications

Bachelor’s degree or equivalent experience.
8+ years of experience in IT operations, service management, or systems/process analysis.
Proven experience leading Incident Management process improvements.
Strong knowledge of ITIL v4 Incident Management and related practices.
Demonstrated success automating operational processes.
Ability to work independently and influence across teams.

Preferred Qualifications

ITIL v4 certification.
Six Sigma or continuous improvement training.
Hands-on experience with ServiceNow Incident Management.
Experience with incident communication and collaboration tooling.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 96335-5195-
Posted 2 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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