Product Manager AI / Digital Products

Position Purpose

We are seeking an experienced Product Manager to drive digital products that enhance the member and associate experience. This role will own product strategy, roadmap, prioritization, and measurable outcomes across web and mobile experiences, with a strong focus on AI/ML, GenAI, personalization, intelligent search, automation, and predictive insights.

The ideal candidate will combine strong product management skills with deep technical understanding of modern AI/ML systems, including how models are trained, evaluated, deployed, and monitored.

Key Responsibilities

• Define product vision, strategy, roadmap, priorities, and success metrics for web and mobile products.
• Develop strategy and roadmap for AI-enabled capabilities such as intelligent search, personalization, matching, automation, and predictive insights.
• Partner with Engineering and Data Science teams to develop scalable AI systems, APIs, and platform capabilities.
• Manage initiatives from discovery and intake through prioritization, development, launch, and continuous improvement.
• Prioritize initiatives using business value, member impact, technical feasibility, capacity, timing, risk, and RICE inputs.
• Collaborate with UX/UI, Engineering, Data, Security, Platform, and business stakeholders.
• Define and monitor KPIs including engagement, adoption, retention, satisfaction, product usage, and model performance.
• Analyze user behavior, product analytics, and AI/model performance to guide product decisions.
• Lead post-launch reviews and continuously identify opportunities for improvement.
• Translate complex AI/ML concepts into clear communication for technical and non-technical stakeholders.
• Ensure AI solutions address privacy, security, data quality, bias, reliability, and responsible AI considerations.

Required Skills

• Strong product management and product strategy experience.
• Deep understanding of AI/ML product development and the AI lifecycle.
• Knowledge of model training, evaluation, deployment, and monitoring.
• Experience with LLMs, embeddings, and/or agentic AI systems in production.
• Strong technical understanding of APIs, system architecture, data flows, and platform capabilities.
• Strong UX/UI and mobile-first product knowledge.
• Experience with product discovery, roadmap planning, requirements gathering, Agile delivery, and post-launch measurement.
• Strong understanding of frameworks such as RICE, OKRs, HEART, and Jobs-to-be-Done.
• Strong product analytics and data-driven decision-making skills.
• Excellent communication and stakeholder management skills.

Required Experience

• 8+ years of Product Management experience in digital product environments.
• 8+ years of experience delivering user-facing digital solutions from discovery through launch and optimization.
• Experience taking AI/ML products or AI-enabled features from concept to production.
• Experience with scalable developer/data platforms and mobile applications.
• Hands-on experience with LLMs, embeddings, or agentic systems.
• Experience with AI-enabled search, personalization, recommendations, matching, marketplace, community, or network-based products.
• Experience with tools such as Jira, Azure DevOps, Confluence, Miro, Figma, or ClickUp.
• Experience in startup/high-growth or ground-up product development is preferred.
• Experience applying AI in regulated or high-trust environments such as fintech, identity, or risk is preferred.

Education

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Design, HCI, or related field, or equivalent experience.
• Product management, Agile, UX/UI, or AI/product strategy training is preferred.