IT Service Desk Analyst (multiple openings)

DTS is looking for experienced Helpdesk Analyst for our Direct Client position based in Detroit, MI Top Skills & Years of Experience: Bachelor's degree in information technology, Business Administration or related discipline. Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment. Basic knowledge of Windows and macOS operating systems. Experience with remote desktop tools, call management and helpdesk software. CompTIA A+, Micros

Description Service Desk Associates provide technical assistance to end-users using systems and tools supported by the Service Desk. This support is provided via telephone and email. Associates answer a variety of technical questions, perform basic troubleshooting, follow documented support processes, adhere to strict security and user identification protocol, reset passwords, assist with remote access and multi-factor authentication difficulties, and use documented escalation procedures for unr

Description Service Desk Representatives support multiple locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to: desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives sup

This position is responsible for providing operational and technical support for Business LAN Desktop & Server environments. This candidate will be a part of a new Tech Cafe where employees can bring their iPad or Laptop for support. The successful candidate must understand business requirements and translate these requirements into solutions. The position must work collaboratively with multi -disciplinary workgroups to seek solutions to problems, and champion compliance & change efforts which r