US-Software Engineering Support Specialist I -Pay Rate

Job#: 3020074

Job Description:

Title: US Software Engineering Support - Level 1

Role: Datacenter Technician

Length of Contract: 1+ year

Location: Herndon, VA 20171

Schedule: Onsite, Monday-Friday, 9:00 AM-6:00 PM (1-hour lunch break)

Pay Rate: $23-$28/hour
Position Overview

Juniper SE Labs (JSEL) is seeking a Datacenter Technician to support software engineering and lab operations. Qualified candidates will be proficient in basic networking, equipment installation, provisioning, and maintenance. Prior experience with datacenter, enterprise, server, storage, and telco networking equipment is preferred. This is a fully onsite role supporting lab environments and customer-facing demonstrations.
Key Responsibilities

• Process inbound and outbound equipment shipments
• Update and maintain the lab inventory database (NetBox)
• Install, configure, and maintain routers, switches, servers, PDU/CDUs, and console servers
• Provide end-user support for device troubleshooting, diagnosis, and issue resolution
• Build small- to large-scale network topologies for Juniper customers
• Assist users with building and provisioning virtual machine guests in vCenter/ESXi, KVM, and Proxmox environments
• Provide live support and technical assistance for Sales Engineers during customer presentations

Skills & Technical Requirements

• Experience using power tools, cage nuts, and the ability to handle heavy equipment (50lb+) in conjunction with server lift tools.
• Knowledge and experience with server hardware and installation (4-post rail kits, virtual console, etc.).
• Knowledge and experience with ethernet cabling and transceiver standards & types commonly used in the industry (SMF, MMF, MTP/MPO, CAT6-RJ45, 1Gbe - 800Gbe standards, DAC, AOC, etc.)
• Experience with physical setup & provisioning of network appliances (switches, routers, firewalls, etc.)
• Solid communication skills, proficiency with English is required.
• Onsite full-time work week (40hr) is required.
• Occasional business travel may be required.
• Administrative experience with CentOS, RedHat, Debian, and other Linux distributions is preferred.
• Administrative experience with Windows and VMware is preferred.
• Experience with network testers (IXIA, Spirent, etc.) is preferred.
• Knowledge of standard network protocols such as TCP/IP, UDP, Dynamic routing protocols, SSH/SCP/SFTP, DNS, NFS, LDAP, CIFS, SMTP, SNMP, DHCP is preferred.

Must-Have Qualifications

• 2+ years of experience doing installations, configuration, and past work with routers, switches, severs, PDU/CDUs and console servers
• Qualified candidates will be proficient in basic networking, equipment installation, provisioning, and maintenance. Prior experience with datacenter, enterprise, servers, storage, and telco networking equipment is preferred.
• Datacenter Operations experience, Linux/CLI experience, excellent communication skills
• Past Lab inventory database experience (Netbox specifically is a big plus)
• CompTIA + cert is a plus
• Ability to speak to clients/customers

Education & Experience

• Bachelor's degree in Network Communications Management or an equivalent field preferred
• Alternatively, three (3) years of experience as a field technician or datacenter technician is acceptable

Candidate Characteristics

• Self-starter who can work independently while knowing when to ask for help
• Strong desire to learn and grow technically
• Team-oriented with a collaborative mindset
• Flexible with work hours as needed to support lab and customer requirements

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.