Field Technician

Field Technician

At Pavlov Media, we're on a mission to create something extraordinary. We're passionate about delivering a far superior internet experience to the communities we serve, powered by cutting-edge fiber technology. But it's not just about speed and reliability-at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you're looking to be part of a team that's making a real impact, Pavlov Media is the place for you.

Job Description:

This is an onsite position located in Phoenix, Arizona

The Field Technician will be responsible for contributing to the installation, support, and troubleshooting of property network infrastructure in an assigned region. Assignments will entail a diverse mix of troubleshooting scenarios and technologies. This position requires moderate technical skills with a high level of proficiency to analyze, research, and implement repairs across data or video networks. This position will travel 80% of the time.

Duties/Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Maintain a customer first attitude to ensure customer satisfaction
• Travel to each assigned site as needed to perform outside plant work, low-voltage cabling work, electronics work, and network troubleshooting
• Share information and provide feedback to internal teams on a consistent basis
• Field calls, emails, and work orders from Pavlov Media HQ
• Work with Pavlov Media NOC to resolve trouble tickets within assigned market
• Demonstrate effective troubleshooting skills and the ability to use them
• Understand network diagrams and other technical manuals
• Assist with upkeep on network documentation and product training materials
• Ensure that network quality meets Pavlov Media standards
• All other duties as assigned.

Required Qualifications:

• Minimum of 2 years of successful deployment experience in data and/or video, LVC, fiber installations, and/or construction management
• Minimum of 2 years of experience with experience in troubleshooting networking issues
• Must have experience with the techniques, application and installation of grounding, Cat5, fiber optics, LAN/WAN networks
• Minimum of 2 years of experience with Microsoft Word, Excel, and Outlook
• Familiarity with the video techniques, application and installation of hardline distribution, satellite installations, RF distribution, CATV, QAM, HDTV, SMATV or other video technologies
• Current Driver's License

Desired Qualifications:

• Professional communication, demeanor, and appearance
• Time-Management, prioritization and multi-tasking abilities
• Reliable and responsible team player
• Strong analytical and problem-solving skills
• Ability to easily and quickly adapt to changes in processes, procedures and priority
• Proficient with LVC cabling installation and troubleshooting
• Ability to mechanically tip Fiber Optic Cables with minimal instruction
• Understanding of network standards, such as TCP/IP
• Sound knowledge of routers, switches, hubs, wireless, fiber optics and other technical components used in networks
• Proven ability to troubleshoot connectivity issues on a data network
• General knowledge of Video solutions from DISH Network and DirectTV
• Ability to install a satellite dish and associated peripherals, video taps, and splitters
• Ability to assemble mechanical rack structures and fasten and secure electronics to building structures
• General knowledge of different operating systems (Windows, Mac, IOS, Android, etc.)

Physical Requirements:

The successful candidate will be able to perform the following with or without reasonable accommodation:

• Be on your feet for long periods of time
• Ability to lift 50 pounds
• Ability to use hand tools

Compensation & Benefits:

The salary range for this position is: $20.00-$32.00/hr

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate's skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Work Authorization

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship now or in the future.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.