IT Service Manager

• Posted 2 days ago • Updated 11 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Health Insurance
Insurance
Software Asset Management
Service Delivery
Service Level
Roadmaps
Change Management
Information Technology
Computer Science
ITIL
Change Request Management
IT Service Management
Communication
Analytical Skill
Problem Solving
Conflict Resolution
Management
Process Optimization
Leadership
Organized
Attention To Detail
Security Clearance

Summary

{"description": "JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

Health insurance
Dental insurance
Vision insurance
Pet insurance
Annual membership to Costco or Sam's
401K
...and much, much more!

Responsibilities:

The IT Service Manager oversees and manages service delivery, ensuring alignment with business objectives and client needs.
This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
Develops comprehensive service plans and roadmaps to ensure services meet business needs.
Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
Other support duties as needed/directed.

Experience/Skills:

5+ years of relevant experience.
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
ITIL v4 Foundation certification required (Intermediate or Managing Professional preferred).
Strong understanding of ITSM processes and frameworks (Incident, Problem, Change, Configuration, and Service Request Management).
Experience with enterprise ITSM tools
Excellent communication, analytical, and problem-solving skills.
Experience in metrics-driven management and process optimization.
Experience working in large enterprise or government environments.
Experience leading Continual Service Improvement (CSI) initiatives.

Certifications:

IAT Level II

Key Attributes

Strategic thinker with a service-oriented mindset.
Excellent interpersonal and leadership skills.
Highly organized, proactive, and detail oriented.
Ability to translate technical language into business impact.
Committed to continuous learning and professional growth.

Clearance:

Active Secret Security Clearance is required.
Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.", "salary_raw": "Row(double=None, string=None)"}

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90922487
Position Id: 24050570
Posted 2 days ago

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