Azure/.NET Production Support Engineer

Primary Role

Responsible for triage, issue resolution, and minor configuration/code fixes to support mission-critical applications in a 24x7 production support model. This is a customer-facing role that requires direct interaction with clients, business users, and stakeholders to ensure timely resolution of issues and continuous service availability.

Key Responsibilities

Provide L1/L2 production support for Azure-based enterprise applications.
Triage and resolve production issues across Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
Handle Dead Letter Queues (DLQs), perform message replay in Service Bus, and troubleshoot message delivery issues.
Manage DevOps pipeline issues, re-run failed deployments, and ensure CI/CD pipeline health.
Troubleshoot and resolve Power BI gateway/configuration errors.
Perform root cause analysis (RCA), prepare detailed documentation, and drive permanent fixes.
Write queries for Cosmos DB and Synapse Data Warehouse; troubleshoot pipeline failures using KSQL.
Make minor configuration/code changes in .NET/C# under established guidelines.
Ensure compliance with ITIL processes, including incident, problem, and change management.
Collaborate closely with clients and internal teams to ensure high-quality support delivery.

Key Skills & Competencies
Technical Expertise:

Hands-on experience with Azure services (Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB).
Strong knowledge of .NET / C# development for configuration updates and minor fixes.
Experience with ServiceNow or similar ITSM tools.
Familiarity with monitoring tools for proactive issue detection.

Production Support:
Prior experience supporting mission-critical applications in a 24x7 model.
Strong troubleshooting skills with ability to quickly identify root cause and apply fixes.
Communication & Customer Engagement:
Excellent verbal and written communication skills for clear stakeholder updates and RCA documentation.
Strong interpersonal skills with proven experience in customer-facing roles.
Ability to manage client expectations and provide professional, timely updates during critical incidents.

Domain & Process Knowledge:
Awareness of ITIL framework and structured support processes.
Experience in the Energy sector is a strong plus.

Tools & Technologies

Azure Services: Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, Cosmos DB
Languages: .NET, C#
ITSM: ServiceNow
Reporting & Monitoring: Power BI, Azure Monitor, App Insights 

Additional Requirements

Willingness to work in shifts supporting 24x7 coverage.
Strong ability to collaborate in global delivery environments (onshore/offshore model).